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Tom, I followed your instructions but once I get to entering the 2 digit letter code it tells me that it is invalid.

I am trying to figure out how to change our directory in our VM system. I have Merlin Mail release 3. With previous phone systems I have worked with it was changed on each persons extension VM but I am not seeing a prompt to add or change the directory listing in the VM.

I had a similar issue. You would pick up the phone and dial the number but nothing would happen. I checked each line on the main console and found out that one of my lines was dead. I hope that helps you out.

Yeah, I was entering "9 xxx-xxx-xxxx" Then I added the # to the end of the number and the forward to stayed on the phone's screen and did not disappear like it was earlier today. Thanks for the help if I have any more problems I will be asking more questions. Again Thank you, so much.

I just set up the reliable disconnect to yes and tried with # after the number. After I did that it appeared that it is working fine. I haven't had any calls kicked back to me yet. I am not really sure what you mean by what format am I entering the the number in.

Ok. Now it just stopped working. I have a Merlin Legend System. I set up that extension to Remote Forward and Trunk Transfer. When I first got it set up yesterday afternoon it was working fine and all calls were being transfered to an outside line. Then right at the end of the day it...

Thanks but I think I was able to finally figure out what was happening. I was able to successfully set up the Forward Follow me option to an outside line.

I can't seem to get this feature to work. I know we have call forwarding with our service provider. I have an old Merlin System. I set up a forward button. Then I go to enter the dial out code as my manual says and it turns off the forward feature. I have no idea what I am doing wrong.

Thank you Tom ! That worked.

I am not sure what you mean by pull a print of that extension

I recently set up a new VM box in Merlin Mail but when you ring to that line it does not connect to the VM it rings back to the receptionist. I wanted to make sure that the VM box was actually set up So I tried Modifying options and was able to get into the VM box I set up. When I first set it...