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the incomming main lines ring in on ext-300. this is the main console. they come in on the sys acc buttons.can you tell me how to do as you instructed in your answer.as Iam a phone rookie.many thanks

I have a merlin messaging rel 2.5 that was installed 6 months ago . It was used for mail boxes on DID lines. Everything is working fine. Now the customer wants auto atten to answer all incoming lines. they have 3 T1's in the system.I belive pool 70 is being used for incoming lines. Trunks...

OK. Thanks. I will test it out ASAP and see what happens.

Great! Now on to the next problem... If you look back to the beginning of this thread... I moved the outbound dialing prefix from system short codes to user restriction short codes, because there are two companies working on the same system, to allow dialing out on Line Gr 1 by dialing 9, and...

OK, one thing I noticed... The short codes I mentioned for forwarding were on the individual phone. I just noticed a short code for the system that is as follows: #*07*N# TN N Forward Call Line Gr 0 Does this need to be modified to Line Gr 1 ?

I checked the ICR, Line Gr 1 for that, which is what the restriction was set to. I then checked the Forwarding Short Code and that was set for Line Gr 0. When I try to change that to Line Gr 1 it reverts back to 0. I assumed it was associated with this originally so I revised the forwarding...

OK, well it worked but I got a trouble report. It seems that an individual has call forwarding turned on, and with the changes I made to add user restrictions, if you call the extension internally you get forwarded correctly. But if you call the DID for that individual, you go into voicemail...

OK. Thank you. I have that all set up on a memory stick and will try it out later this week.

Thank you! I ended up needing to add (3) Short Codes: SC 8 TN . Line Group ID 0 Feature SecondaryDialTone SC [8]N; TN N Line Group ID 3 Feature Dial SC [8]0N; TN N Line Group ID 3 Feature Dial

I need a little help. I have a customer that wants the following: About 20 users call out only on 9 via outbound Line Group 1. 5 users call out only on 8 via outbound Line Group 3. Currently short codes are in place allowing all users to call out on either 8 or 9. The customer wants this...

Current Config: IP406 DS with (2) IP400 30's PRI + 4 POTS 30 Users with 5410 Phone sets Running IP Office 3.1.22 The current set up dials 9 to access outside lines. I have a customer that has asked for the following: Add (4) additional POTS Lines, dedicated to 5 new users. These 5 users are...