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Yes, wiring is a rookie mistake but the wiring was checked prior to all this and Nortel has had related problems with music on hold. They have a patch out for it. I'm dissing him because of the "It's not getting any smarter out there. You have to come to terms with stupidity, and make it work...

You can try programming POA in the cls prompt, How are the sets programmed now?

It doesn't let you change ICOG prompt in the Music Route, You have to out the route and re build it. Goes to show you how much you know. Give it a try and see how stupid you feel now! I was able to fix the problem after starting from scratch, my problem was the cross connect going to one of my...

I would have to take it out and re build it, I'll try it anyway.

Opt 81 I have music on hold working, when I call out and place them on hold the music plays fine but when callers call in and placed on hold they get dead air. I've tried deleting the music route and trunks already and rebuilding them. This is what is on the switch maybe it will help with...

Don't think she would mind, it is related to the same problem.

LWEB, Ok, it is but still not working when incoming calls are placed on hold. I double checked the incoming route and it does have MUS to yes and MRT to 17 which is the music route. Should be working but just get nothing. Thanks, Alex

LWED, The original post was from Westsidedeuce, she has the Music on route 2. I posted on here because I am having the same problem but with incoming calls only. Sorry about the confusion, Alex I have another question, in my music route should ICOG be OGT or IAO? or it doesnt matter...

Josie, I tried deleting the music route and trunks already and no good. LWEB, I have Yes in MUSR, my problem is with incoming calls not being able to hear music. This is what I have on the switch maybe it will help: TYPE FTR_DATA CUST 00 TBL **DAPC**PREFIX TABLE NO: 00 **...

Hi Guys, I have a similar problem, I have music on hold working. When I call out and place them on hold the music plays fine but when callers call in and placed on hold they get dead air. Any help would be greatly appreciated. Thanks