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I realize this is off topic but I do wish to say this. It really is unfortunate that some people choose to judge others without knowing them. Although I don't need to I'll set the record straight. I absolutely value our relationship with our vendor. Most of the people I've worked with have been...

Thanks for your reponse curlycord. Here's a life lesson though. Be careful on passing judgements without any knowledge of circumstances. We spent over $20,000 on maintenance contracts with our vendors last year. We made 0 service calls during that time.

I suspect a bug in the code myself and would like to upgrade. Before Avaya took over Nortel I used to be able to download patches but we no longer can despite the fact we have an active maintenance contract on the system. Do you have any suggestions on where I could fetch the latest patch? I'd...

There are no alarms being reported.

I've received numerious reports from staff that they're experiencing dropped calls in the middle of calls. Most are reporting having calls drop 30 minutes into a call. The system is running software release BCM050.R300.SU.System-259.201105. Anyone experienced this issue or may be aware of a bug...

Actually 5.00.41.112 does support Outlook 2010. Suggestion from StanleySteamer did work. I needed to remove it from the Deleted Items folder. That's different from Outlook 2003, if I recall correctly, which deleted the message without having to remove it from Deleted Items folder. That seems to...

I've got Desktop Messaging client (ver 5.00.41.112) installed in Outlook 2010. We're running CP server ver 5.0 with a CS1k. I receive messages in my Outlook inbox when they arrive and the MWI light turns off after I've listened to the message. However the message remains on the CallPilot server...

It worked! Thanks yankblan.

We have a system set up to use auto-attendant to answer all incoming calls. When a call is forwarded by auto-attendant to any given extention the call display shows that its a transferred call. Is there a way to re-configure this to display caller ID information on the display screen? Peter

Thanks for your guidance pkellow.

I've got a BCM400 with an expansion chassis running release 4.0. Here's how the busses are allocated. 2 - DSM32+ 3 - DSM32+ 4 - Trunk module (from 4x16) 5 - Station module (from 4x16) 6 - ASM8 7 - DTM DS30 split is 2/6 We currently have 31 IP client licenses and need to add another 22. Can...

Because its the DN that forwards the call to an external number with CFXA enabled its not actually CallPilot that dials an external number. CallPilot AA simply forwards the call to extension and then the switch forwards the call outbound. NCOS settings are already set correctly since the call is...

Here's the situation. We have a few extensions with CFXA set up that forward calls to external numbers. If a caller calls a person's DID the call is forwarded to external number without issue. If the person doesn't pick up it goes to voice-mail of the destination number. If however a caller...

Seems like this should be a rather simple thing to do however I can't seem to do it. The phone has a handsfree/mute button and if you press it once the call goes to handsfree and pressing the button the second time it puts the call in mute however it remains in handsfree. If I pick up the phone...

Is there a way to globally change the paging volume on all the sets? I think you can do it on individual phones by adjusting the volume during an active page but is there another way? Peter

Thanks for your offer Wane47. I will let you know if I decide to take you up on that. Fortunately, or unfortunately depending on how you look at it, we didn't have any current backups so we won't be restoring any data. It'll be a fresh rebuild from scratch. Wish me luck. :-)

That document will be of great help. Thank you.

We were running a CP 1.07 on a 201i server when the hard drive failed. We received a replacement drive but lack the 1.07 CDs. I have a few questions regarding how to restore the system. We plan to rip out the existing M1 with CallPilot in the coming year so we aren't interested in upgrading it -...

I read through the software upgrade instructions for the Mini and is says to upgrade the software, and not specifically from Norstar to Meridian, shut down the system, insert the PCMCIA card with the new software in the top PCMCIA slot, and power it up. The system would then automatically apply...

We have a CallPilot 150/mini that's running software for the Norstar system and would like to convert it to be compatible with a Meridian 1. From what I understand that main difference between the 150 and mini is the software its running. Does anyone know how do I go about updating the software...