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If I set up a separate line appearance button for each incoming line in addition to the three appearance buttons, the receptionist can catch the second call coming in. The alerting call then shows on both the appearance and line appearance button. Strange.

Call waiting on" is unchecked at the user level.

Our reception phones have three appearance buttons to handle incoming calls. When they are on the phone and another call comes in they used to see the call on the 2nd appearance button, put the first call on hold, then pickup the second call. Lately the second appearance button will not alert...

Ok, in all honesty, Kyle has a good point. I haven't read A17.3 or any other elevator rules that might be out there. I'll need to do some research. As far as emergencies are concerned, wouldn't connecting our extensions to a PBX fall under the same problem? What if power went out and someone...

I agree, no one should ever get stuck in an elevator at any time, especially if the power should go out. Maybe they are just inviting trouble when they put Help buttons in elevators - it might suggest that the elevator is an unsafe place to be. I'll see if they can remove the button, then I...

We would like our elevator help button to call our front desk when our front desk huntgroup is not in night service mode and when it is in night service mode we would like the elevator to call an external phone number. We are currently using our night service mode to allow staff to call in from...

Is there a way to map a terminal server drive back to the local pc? I know you can map a local drive within the terminal server session, but I need a server drive mapped on the local client via a terminal server or citrix session. We have clients who want to scan directly to the terminal server...

Well, I tried running the tftp command direct from the command prompt instead of the turn_off.bat file. It seemed to work just like the bat file and returned the file phone_firmware_download_off. I deleted the previous phone_firmware_download_off just for the heck of it before running the tftp...

There is nothing to delete in the NoUser's source number.

All of our 54xx phones download their firmware after every reboot of the phone system. At one point I ran the turn_on.bat to get all of our phones to the same level of firmware. I have run the turn_off.bat procedure from the manager directory 3 different times and received the "successful"...

I'm guessing that the turn_off batch file was run after the phone system was installed. It seems that new phones that have older firmware find their way to the correct file and get all the way up-to-date with the newest firmware release, even after running the turn_off batch file. So if I run...

Is there a way to upgrade only new 5420 phones added to phone system to release 5.0? It seems our phone system is not upgrading our new phones to the latest version available on our tftp server but leaving them at release 4.0 (maybe because it is happy enough with that version?). Should I try...

I have some interesting results. I plugged a 5410 phone into the phone switch and had the same results. Next I logged into one of the 4412 phones with an extension that was part of the override group. The phone did the same thing - it would not ring. So now it had to do with the way the buttons...

I don't have a 5410, but I could probably borrow one from the Avaya dealer in town. Changing the huntgroup did not work either.

Changing the label didn't fix the problem. Maybe I'll try recreating the huntgroup.

The ring mode is set to "collective". The overflow mode is set to "group". All phones that are 5420 do not ring. There are three 5420 phones and two 4412 phones in the hunt group. I have tried resetting the phone switch, and resetting the phones. This didn't help.

It is set to "appearance" and not "line appearance". I mistakenly called it a line appearance button on my first post. The label is named "line" and the action is "appearance", but it is not set as a "line appearance", just an "appearance".

Up until today this was not an issue. No changes have been made to the phone system via IP Office Manager for over a week (that the administrators are aware of anyways).

Normal calls do ring ok.

Yes, it is 4.2. And yes the action is set to "Appearance" and Action Data is "Immediate".