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Elevator Help Button 1

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ITLOUIS

ITLOUIS

IS-IT--Management
Sep 4, 2008
39
US
We would like our elevator help button to call our front desk when our front desk huntgroup is not in night service mode and when it is in night service mode we would like the elevator to call an external phone number. We are currently using our night service mode to allow staff to call in from the outside and make all the phones in the building ring. Ideally I would like to have a script run that checks the night service status for the front desk to direct the elevator phone. The script would look something like:

ShortCode: *1234 (Help button in Elevator)

*1234 would then check for nightservice for the front desk huntgroup (200).

script:

If nightservicemode(huntgroup 200) = true then
forward to 17012222222
Else
forward to huntgroup 200
End if

I know this can be done by giving our receptionists 2 separate night service buttons but 1 would be much better.

We also use voicemail pro which has script functionality but I haven't figured out how to check the status of a huntgroup using script.
 
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Use a "route by call status" to route at night



RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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You really want to have someone get stuck in the elevator after hours and need emergency assistance and rely on the IP Office to route this properly? What if the power goes out and they are stuck in the elevator?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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I agree, no one should ever get stuck in an elevator at any time, especially if the power should go out. Maybe they are just inviting trouble when they put Help buttons in elevators - it might suggest that the elevator is an unsafe place to be. I'll see if they can remove the button, then I don't have to worry about this whole problem. Thanks for the help!
 
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Well smart @$$ I was simply saying that you are asking for trouble to have an elevator phone connected to your PBX. A17.3 states (and maybe it doesn't apply where you live but is pretty commonly adopted throughout the US) that if an on-site individual is not available 24/7 then you must have a reliable means for the occupant to reach off site emergency personnel. Are you 100% confident that in the event of a power failure where the occupant was stuck in the elevator that they would be able to reach someone off site using that phone connected to your IP Office? Even if you have the IPO on a UPS and the UPS lasts for 20 minutes, 30 minutes, 1 hour. What happens 61 minutes later?



Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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Usually an elevator is a loop start line to the elevator company service. But in your case perhaps the rules for your region are different. The rules for an elevator in the US are pretty standard and ALL inspectors know.

Regardless as tlpeter said a route by call status action is probably what you are looking for.
 
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Ok, in all honesty, Kyle has a good point. I haven't read A17.3 or any other elevator rules that might be out there. I'll need to do some research.

As far as emergencies are concerned, wouldn't connecting our extensions to a PBX fall under the same problem? What if power went out and someone tried to dial 911 from an extension connected to the IP Office (assuming they tried dialing 911 after the backup batteries were out of juice)?

 
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they can still walk out if they like :) but in an elevator you are trapped :-(

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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Joe's got it right. Very unlikely you will get any legal action against you for someone who wasn't smart enough to run out of the burning building but instead stayed there and burned to death while frantically dialing 911 over and over without success. Most regulations around emergency calling from an extension relate to education on how to dial emergency services. I.e. if you change 911 to 9911 or 811 you must make sure that anyone who may possibly use that phone is aware of how to use it. In most states a label on the phone "Emergency 9911" is all you need.

In an elevator the regulations are different as you can not let yourself out in most cases.

Fire alarms and such are the same in most states. Regulations typically prohibit you from connecting a fire alarm to a PBX.

Again wasn't trying to be smart. I'd hate to see anyone get in trouble for something simple.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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Kyle
I had to laugh picturing someone jumping from one leg to the other while their behind is catching fire yelling into the phone "why is 911 not working" :)

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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had to give you a star for that kyle. common sense prevails again. incase cargoski reads this, i gave him his "captain obvious" star the other day. im sure he will know what i mean.

"There's a dog in the New Zealand section
 
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>What if power went out and someone tried to dial 911 from an extension connected to the IP Office (assuming they tried dialing 911 after the backup batteries were out of juice

Just for completeness

You could do this (and it would work for power outage) would be to have the help button in the lift (not elavator [wink]) dial the third party number. Use a shortcode matching this dialled number to route the call to reception. Assuming that you use the powerfail capable ports and have a loop start line plugged into the PFT port.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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^clever bollocks.

"There's a dog in the New Zealand section
 
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I have always complained about Health and Safety regulations replacing common sense, this thread has made me realise why they did it, some people have no common sense and the scary thing is if he hadn't come on here some poor bugger could have been stuck in his lift panicking until the power came back on :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
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Captain Obvious... that was a funny thread. Thanks for the * TM.
 
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