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  1. kurayami

    type mismatch and activex object error

    vbscript is save in an external file called "sd.vbs" Here is my code: sub shutdown strComputer = "." ' Local Computer Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate,(Shutdown)}\\" & _ strComputer & "\root\cimv2") Set colOs = objWMIService.ExecQuery("Select * from...
  2. kurayami

    one variable different values

    Thanks, vacunita! That had solved my problem although the script do not like the bracket, comma and apostrophe so I changed it instead to like this: function go (){ var x, j, k; x = document.getElementById('code').value; j = "1 2 3 7 8 10"; k = "4 5 6 9"; if (j.indexOf(x) != '-1') {...
  3. kurayami

    one variable different values

    i have this script and I'm trying to make it work: <head> function go (){ var x, j, k; x = document.getElementById('code').value; j = ['1', '2', '3', '7', '8', '10']; k = [ '4', '5', '6', '9']; if (x == j) { document.getElementById('final').value = "A+"; } if (x == k) {...
  4. kurayami

    mimic browser tabbing

    sorry for the late reply. been trying things regarding this. i have tried doing some jscript and introduced yui tabview in the site. i used tabview and placed an iframe that loads a site. this works just like what i wanted. true that it will load all sites at first. the only prob is with the...
  5. kurayami

    mimic browser tabbing

    hi! is it possible to mimic the browser tabbing of websites to use in your html? like when u switched tabs it will not reload the info but will stay on where you are on the loaded page. for example, one tab is references to google, you searched something then switched to another tab. when you...
  6. kurayami

    link loaded in the iframe not working

    Good day everyone! I am trying to create an internal single html with an iframe. Here is my code that has the issue: <div id="cont"></br> <a href="#" onclick = "switchMenu('contacts')"><font size = "5px">Contacts</font></a></br> <div id="contacts" style="display:none"> <hr>...
  7. kurayami

    Call Not covering

    seems there's nothing wrong with your coverage path. At what times does this happens? does it happens when: a) directly dialing the station; b) routed by a vector by entering the digits of the station "A common mistake that people make when trying to design something completely foolproof...
  8. kurayami

    non-ACD abandoned calls

    Right now I'm just confuse of the term abandoned call. As far as I know it is considered as abandoned call if the call entered a queue or as an ACD call. An account supervisor showed me a CMS report of a VDN and asked me about abandoned calls, because there's a lot of it on the report showed...
  9. kurayami

    Call Not covering

    did you check the coverage path? can you paste it here? it won't cover if 'active', 'busy', 'don't ans' and 'all' are set as 'n' for both calls (inside outside) and only covers if dnd/sac/goto cover is set to 'y' for either or both calls (inside outside) "A common mistake that people make when...
  10. kurayami

    How do I set up four phones to ring when a hotline number is called?

    why not try using 'terminating extension group'? you can assign extension 9670 as group extension and once dialed all members will ring. "A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools." -Douglas Adams
  11. kurayami

    Call timeout

    Good day to all! Have a question about call timeout or whatever we may call it. In which part of the AVAYA parameters should I change or look into if I want to change the number of rings before sending a busy tone? Tried using coverage path but it sends a coverage tone first before sending busy...
  12. kurayami

    Few second abandoned calls CMS report

    well we do but doesn't work when in auto-answer mode. Only works when in manual-answer. Happens when a call enters the agent of course in CMS you can see the "ring" icon then suddenly the call was dropped before the call was answered. The agent didn't release or drop the call. Then a 0-1 second...
  13. kurayami

    Few second abandoned calls CMS report

    Got a question in CMS reporting. There's a lot of instances in which the report has abandoned calls that are about 1-2 seconds. But that's very odd since all of our agents are in auto-answer mode. And we checked our phantom-abandon call timer and it is 'off'. Should we turn the timer on? Or is...
  14. kurayami

    CMS daily not archiving

    Hi. We have an archiving problem with our CMS 13. It stopped archiving data on Aug 28 and until now when we view the archiving status, it shows something like this: | Arch type | Status | Date | Time | Next Sched | Daily Running 08/29/08 10:02AM 9/16/08 10:00AM Interval...
  15. kurayami

    CentreVu Telephony Server

    We have an issue after recovering our UPS when it broke down. No calls were recorded in NICE and we have an error in our CLS server particularly the CentreVU telephony server which says: "failed to get confirmation <csta_monitor_conf> on monitor device <cstaMonitordevice> request" "got...
  16. kurayami

    VDN announcement

    yup and the 'Hear VDN of Origin Annc' is set to yes. Any ideas? Right now I just made a temporary solution by placing a 'voa-repeat' in one of their feature buttons only to just hear the whisper. "A common mistake that people make when trying to design something completely foolproof was to...
  17. kurayami

    VDN announcement

    Well we have a problem regarding about whispers. when we set the agents to manual answer, they can hear the whisper and a beep. But when we set them to auto answer all they can hear is a beep. "A common mistake that people make when trying to design something completely foolproof was to...
  18. kurayami

    VDN announcement

    Just a quick question. Is it possible to have a whisper when auto-answer is enabled for agents? "A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools." -Douglas Adams
  19. kurayami

    4610 IP phone problems

    We have two file servers to be used for the IP phones. One has all options disable (for regular employees) the other has only logout as option (for IT employees). Before we only had one file server configured to all which shows all the options for the phone. Now we had two because phone details...
  20. kurayami

    agent login issue

    Well we're actually using an S8300 server and it does no have a CLAN card. But we're using a procr. Any ideas on is? "A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools." -Douglas Adams

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