How do I set up four phones to ring when a hotline number is called?

[MDAphoneGuy]

I am an administrator on an Avaya Definity system and have ran into this problem before. I have four people who would like their phones to ring when ext. 9670 (which doesn't belong to anyone) is dialed. I don't know if i should use bridged-appr, hunt-groups, coverage paths, etc. please help!

 

[iggy1952]

Bridge appearances or a coverage answer group will work.

David Ignoffo

 

[AvayaTier3]

I would suggest bridged appearance of 9670 on each phone.
Only you will know how many appearances would be needed.
At least one, but possible 2.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[ONsiteengineer]

I would suggest coverage answer group. put that coverage group into coverage path.

 

[MDAphoneGuy]

Thanks for everyone's prompt input! I put ext. 9670 as a bridged appearance on each of the extensions i want it to ring on but it will only ring to one of them. I am wondering if it is because it is set to ring on button three on each of the answering extensions. will all the phones ring simultaneously and if so do i need to add the exclusion button to their sets?

 

[AvayaTier3]

change each phone you want to ring on the brdg-appr

Bridged Call Alerting? y
you can also set Per Button Ring Control? y
and this will let you set ringing right next to the each button. (or not)

All phones will ring according to the way you program them.
All at the same time, or only a couple, you control this.

If you have more than one brdg-appr button, then also check
page 2 for station 9670 - Restrict Last Appearance? y

If set to y, then all but one of all appearances can receive incoming calls. If set to n, all appearances and all bridges can receive incoming calls.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[kurayami]

why not try using 'terminating extension group'? you can assign extension 9670 as group extension and once dialed all members will ring.

"A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools."
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[MDAphoneGuy]

Kurayami, I have heard that this might work. How do i go about setting this up? There will be four extensions that need to ring when 9670 is called.

 

[AvayaTier3]

add term-ext-group x

The group extension will need to be 9670
put your four stations in the group.

term-x-gr is a button type you can put on the 4 stations

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[MDAphoneGuy]

All right, the term-x-group worked perfectly. But now my customer wants to be able to forward incoming calls on his new ext. (9670) to his cell phone. If i forward his station regularly it won't roll his hotline ext. Can i set up a call forward option on 9670?

 

[AvayaTier3]

This is a different issue. You should start a fresh thread.
You should mention your hardware platform and cm software version and if you have ec500 enabled on customer options.

So, is 9670 the extension for the term-ext-group or is it still a bridged appearance.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[MDAphoneGuy]

I'm going to start a fresh thread. The 9670 ext. is set up as the term.-x-number.
Thank you so much for your input. I recently took over the PBX administration where i work and only recieved one day of training.(enough to move, add and some changes!) Everything else I do i learned the hard way. It is nice that there is a site dedicated to helping people with their issues and i appreciate the quick response times.

 

[AvayaTier3]

If you go to my homepage link, there are several forums like this listed. A couple have really good response times and very talented admins and BPs that can't wait to help.





A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com