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Call Not covering
- Thread starter Kamote123
- Start date
kurayami
Technical User
- Mar 12, 2008
- 31
did you check the coverage path? can you paste it here? it won't cover if 'active', 'busy', 'don't ans' and 'all' are set as 'n' for both calls (inside outside) and only covers if dnd/sac/goto cover is set to 'y' for either or both calls (inside outside)
"A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools."
-Douglas Adams
"A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools."
-Douglas Adams
- Thread starter
- #3
here is the coverage path
COVERAGE PATH
Coverage Path Number: 243
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: v5143 Rng: Point2:
Point3: Point4:
Point5: Point6:
also here are the setting for the v5143:
display vdn 5143 Page 1 of 3
VECTOR DIRECTORY NUMBER
Extension: 5143
Name*: for VM
Vector Number: 1063
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 7
TN*: 1
Measured: none
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
display vector 1063 Page 1 of 6
CALL VECTOR
Number: 1063 Name:
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 messaging skill 10 for extension 5143
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COVERAGE PATH
Coverage Path Number: 243
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: v5143 Rng: Point2:
Point3: Point4:
Point5: Point6:
also here are the setting for the v5143:
display vdn 5143 Page 1 of 3
VECTOR DIRECTORY NUMBER
Extension: 5143
Name*: for VM
Vector Number: 1063
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 7
TN*: 1
Measured: none
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
display vector 1063 Page 1 of 6
CALL VECTOR
Number: 1063 Name:
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 messaging skill 10 for extension 5143
02
03
04
05
06
07
08
09
10
11
12
kurayami
Technical User
- Mar 12, 2008
- 31
seems there's nothing wrong with your coverage path. At what times does this happens?
does it happens when:
a) directly dialing the station;
b) routed by a vector by entering the digits of the station
"A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools."
-Douglas Adams
does it happens when:
a) directly dialing the station;
b) routed by a vector by entering the digits of the station
"A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools."
-Douglas Adams
- Thread starter
- #5
the station that has this coverage path has a DID number on it. am clueless on this. also, the DID is a SIP trunk so I do not know if there are configuration to check that is restricting the SIP Trunk originated calls on covering to voicemail.
I had a similar problem yesterday. We have a remote site with 8730 ESS Servers. Our WAN link went down for literally 2 seconds, which was long enough for the ESS to try and take control. Anyway once this lot was sorted out, coverage paths didn't work. If you created a new coverage path it worked, but existing ones didn't.
Here's the crucial bit though!!!
If you do a "ch sys cover" (see below)
The field called "Location for Covered and Forwarded Calls:" this only had a ? in the field. Now a question mark isn't an option, you either have "Called" or "Caller"
I changed this to "Called" and coverage paths seem to work.
It's a weird one, but I reckon nobody will be able to offer an explanation to this one.
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 4
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1
Location for Covered and Forwarded Calls: called
COVERAGE
Keep Held SBA at Coverage Point? y
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
Station Hunt Before Coverage? n
[Started on Version 3 software 15 years a go]
Here's the crucial bit though!!!
If you do a "ch sys cover" (see below)
The field called "Location for Covered and Forwarded Calls:" this only had a ? in the field. Now a question mark isn't an option, you either have "Called" or "Caller"
I changed this to "Called" and coverage paths seem to work.
It's a weird one, but I reckon nobody will be able to offer an explanation to this one.
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 4
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1
Location for Covered and Forwarded Calls: called
COVERAGE
Keep Held SBA at Coverage Point? y
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
Station Hunt Before Coverage? n
[Started on Version 3 software 15 years a go]
- Thread starter
- #7
AvayaTier3
Technical User
software tables contain hex / binary representation for data
0 = no
1 = y
when a change / display on a form is used and a ? shows up, that means data corruption and what is valid for a field
being a 0 or a 1 is maybe 3 or 0xf
This is usually caused by a wild write in software (a bug)
You should make Avaya aware if this is a new load and what patches are active. It could be a known issue or one they need to be aware of to fix.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
0 = no
1 = y
when a change / display on a form is used and a ? shows up, that means data corruption and what is valid for a field
being a 0 or a 1 is maybe 3 or 0xf
This is usually caused by a wild write in software (a bug)
You should make Avaya aware if this is a new load and what patches are active. It could be a known issue or one they need to be aware of to fix.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
- Thread starter
- #9
Thanks AVAYATier3. My bad, i did not made it clear. on the system-parameter coverage-forwarding, please see below:
display system-parameters coverage-forwarding Page 1 of 2
SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Coverage - Caller Response Interval (seconds): 4
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1
Location for Covered and Forwarded Calls: called
COVERAGE
Keep Held SBA at Coverage Point? n
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
Station Hunt Before Coverage? n
FORWARDING
Call Forward Override? n
Coverage After Forwarding? y
display system-parameters coverage-forwarding Page 2 of 2
SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Coverage Of Calls Redirected Off-Net Enabled? y
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Ignore Network Answer Supervision? n
Disable call classifier for CCRON over ISDN trunks? n
Disable call classifier for CCRON over SIP trunks? n
Furthermore, the issue we are having are those DID that are routing to us via SIP trunking from the carrier. If I use a DID number out of our ordinary TDM trunk, we are not seeing any issues (unanswered calls are routing to VM perfectly). So I do not know if this is an issue on the avaya or with SIP or with the SES server.
Thanks guys for helping out.
display system-parameters coverage-forwarding Page 1 of 2
SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Coverage - Caller Response Interval (seconds): 4
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1
Location for Covered and Forwarded Calls: called
COVERAGE
Keep Held SBA at Coverage Point? n
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
Station Hunt Before Coverage? n
FORWARDING
Call Forward Override? n
Coverage After Forwarding? y
display system-parameters coverage-forwarding Page 2 of 2
SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Coverage Of Calls Redirected Off-Net Enabled? y
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Ignore Network Answer Supervision? n
Disable call classifier for CCRON over ISDN trunks? n
Disable call classifier for CCRON over SIP trunks? n
Furthermore, the issue we are having are those DID that are routing to us via SIP trunking from the carrier. If I use a DID number out of our ordinary TDM trunk, we are not seeing any issues (unanswered calls are routing to VM perfectly). So I do not know if this is an issue on the avaya or with SIP or with the SES server.
Thanks guys for helping out.
AvayaTier3
Technical User
Sorry to confuse. The explanation was for inerguard.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
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