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  1. KiraMcD

    Control Panel User Rights

    Can someone explain why my users no longer have access to certain control panel items like Track Pad? What is the deal with User Account Control Settings???
  2. KiraMcD

    Scaling document while creating PDF

    I'm using Acrobat 7.1 Pro in Win7 and Vista environments. We need to create PDF receipts from our online event signup form. No problem creating the PDF receipt but each one is going to two pages. Is there a way to tell Acrobat to scale the information down to fit to one page during the...
  3. KiraMcD

    Night Light

    My apologies, kwing. The responses came in so fast I missed yours. And never assume the person posting knows anything, least of all how to setup something. My problem is I only touch the system once in a while and in between I forget a lot of stuff. Thanks to everyone for holding my hand and...
  4. KiraMcD

    Night Light

    Thanks everyone~ That did the trick. There is so much to learn about programming the system and never enough time.
  5. KiraMcD

    Night Light

    The phone type is an Avaya 4424D with a DSS4450. The button is on the DSS4450. The button is programmed via the Manager as *20*309#.
  6. KiraMcD

    Night Light

    I have a button on the receptionists phone programed to turn the Night Attendant on when pressed. Is there a way to make the light come on when the Night Attendant is turned on?
  7. KiraMcD

    Track when Night Attendant is turned ON and OFF

    I didn't know you could make it happen automatically. Is it a simple procedure or a multi-step process? (i.e., can you tell me how it's done?)
  8. KiraMcD

    Track when Night Attendant is turned ON and OFF

    Is it possible to track when (date and time) the night attendant is turned on and off?
  9. KiraMcD

    Do I need a modem?

    Well, it will be easy enough to plug the line back into the modem if I experience a system failure. But in the meantime, I'd much rather have that line be of some regular use. Thanks to everyone for their responses. Have a great day!
  10. KiraMcD

    Do I need a modem?

    Thank you kwing. I've unplugged the modem and will wait a week to see if anything happens. Yippee! Another outgoing line!!
  11. KiraMcD

    Do I need a modem?

    I really confused now. I don't want to setup anything different then I have now. The system is working well. I just need to know why there was a dedicated phone line set to the computer modem. The company that installed it has gone out of business so there's no one to ask why they set it...
  12. KiraMcD

    Do I need a modem?

    Of course; I thought it refered to something in the Manager software. Is there an simple test to see if the IP412 is talking with the computer once I remove the modem cable?
  13. KiraMcD

    Do I need a modem?

    I think the system may be setup via the second option, but I'm unclear what CMD Route refers to. Sorry for the neophite questions. Thanks for your help.
  14. KiraMcD

    Do I need a modem?

    Can someone tell me if I need a dedicated modem line for my IP Office computer? The system was setup approx. 5 years ago and one of my lines is dedicated to this modem. In all these years, I haven't seen any traffic on that line. Is it needed to talk with the 412 system or the ECAS server...
  15. KiraMcD

    Avoid entering extension when checking voicemail

    jamie: sorry, I wasn't clear about that. There are no Collect Start Points for 1XX or 2XX. IPGuru: Didn't know about Visual Voice. Interesting feature, but not what we were looking for. SOLUTION: I deleted and reinserted the V for everyone's source code. Odd... Just glad that it's working...
  16. KiraMcD

    Avoid entering extension when checking voicemail

    I don't believe they have ever had anything programmed. There are no Collect Start Points for th 2XX extensions.
  17. KiraMcD

    Avoid entering extension when checking voicemail

    By visual voice button, do you mean program one of their phone buttons? If so, then Yes, their phones (4412) are programmed with Advanced - VoiceMail - Voicemail Collect on button number 6.
  18. KiraMcD

    Avoid entering extension when checking voicemail

    I've read what everyone has suggested but am still having difficulties. For those users who don't want to have to enter their extension and password, I have entered their Source Number starting with a capital V in Manager (6.1(9)). In VM Pro (4.1) I have added Start Point - Get Mail under...
  19. KiraMcD

    Night Service not working after upgrade

    ...jamie: I did the upgrade; when it failed I called Avaya and they ghosted me, fixed a couple of things and got me up and running again. When I dial *17 I hear the regular voice mail recordings and all the button prompts work properly. When I dial 310 I hear the NS message that I recorded and...
  20. KiraMcD

    Night Service not working after upgrade

    ...was given next to no training, so please bear with me. The Night Service is normally turned on at the receptionists desk via a button programmed *20*309#. Extension 309 is the Hunt Group for all incoming call routes. There is another Hunt Group called Night (ext. 111) and a User called...

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