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I figured it out. I had to un-check the box for MAPI in the email tab. As soon as I did that the next test went through.

Just upgraded to a client with a v1 at R5.0 to v2 and R9.1.12. They had and still have VMPro. All is working except for VM to email. It was working before the upgrade. Ran the vm debug and get an error saying "invalid Pointer" (80004003) Not sure what that means. There is a domain firewall ON...

Have a customer with an IP office. Their system rebooted on its own. Found this error afterwards. Can't find out what it means and what I should do about it. Abnormal Terniation termination Cause: <TLB Data Load Error> Or see attachment Any ideas? Thank...

Ok. Thank you. Now I just need to know what a 3rd part webserver is. haha

So you can't make that SIP phone a H323 phone?

We did that and it won't change. We keep getting this. Hopefully you can see the image. I says Empty SIP Proxy Server List and asks for a Username and password.

Customer has a few Avaya 9630 phones set up as SIP phones. How do we set them to h323 phones? Anyone?

Yes. I have Preferred Edition

First off I never knew you could do that in Licenses. Real cool. 2nd, that didn't work. Shouldn't the drop down show it then? We are going to do a reboot tonight and see if the system sees the licenses.

Yes you can see them under Resources. 2 Available. 0 in Use.

That did NOT work.

I have an IP Office at R9.0.8 and just installed 2 Office Worker licenses. They are Valid. But when going to the User and selecting the drop down menu at Profile I only see Basic User and Teleworker. ( they are not using Teleworker at this time) I know that Office worker should be there. Jenne...

I know Xima is great but they don't want to spend any money because we said the system can record calls. Our salesman didn't get details to the size of recordings. I think the network share would work. How do you do that? They have a good IT guy. I'm sure he can do the network set up. What does...

Have a client that has IPO with VMPro that records calls. Many of the calls will exceed 60 mins. They of course are not receiving some of these emails. I know that our wave files can't exceed 60MB. Is that correct? Is there another option to retrieve these recorded calls? (with out upgrading to...

I have an IP 500v2 R9.0.1000.998. The problem is that the User voice mail passwords DELETE themselves. Users can't log in until I put the password back in. I just set the vm password length to 0. Thought maybe that would do it. Anyone see this before and find a solution? many Thanks.

We have had this problem for a while and had already upgraded them to this release to fix. Nothing. I believe that this is the highest R9.0 as well. Came out in March '16. That didn't help either.

Yeah. That's not it.

thread940-1731036 Anyone else try this? ping relay.appriver.com use the static IP it returns. Set your port to 2525 Set the outbound email aeddress to your choice

IP500 R9.0.10.998 using Embedded VM to email. Password for Authentication for SMTP clears on its own. Any idea why? Of course VM to Email stops until we input the password again and reboot. Office's sister site has the same set up but doesn't have the problem. This happens at least once a week...

Just to make sure. In 9.1 Manager under Locations in the menu tree ... Is this where you program this change?