VM to Email wave files

[wyohick]

[sub][/sub]Have a client that has IPO with VMPro that records calls. Many of the calls will exceed 60 mins. They of course are not receiving some of these emails. I know that our wave files can't exceed 60MB. Is that correct? Is there another option to retrieve these recorded calls? (with out upgrading to Xima)Contact Recorder? heard about it but don't know anything about it. Their IT guy is asking what encoding the IPO uses to compress the files. Any ideas on that too? Can they stop recording in the middle of a call and start again? Is there also a conflict with their email provider? I think gmail only allows 10MB to get through.
thoughts?

Thanks in advance

 

[DaIPOTek]

Ouch.. emailing out such large WAV files would be a nightmare. Contact Recorder will work for them, although personally I prefer Xima's method of playback(its prettier is all). You could also dump the recordings into a VRL directory and make it a network share, but that's cheap and dirty.

 

[wyohick]

I know Xima is great but they don't want to spend any money because we said the system can record calls. Our salesman didn't get details to the size of recordings. I think the network share would work. How do you do that? They have a good IT guy. I'm sure he can do the network set up. What does he need from me?

 

[ipohead]

Did you see this thread max size?

I don't think any e-mail system can cope with 60mb files. Just find the folder where the messages are kept and share the folder - the actual folder depends on how you run VMPro but it should be in the docs.