Office Worker won't show in drop down

[wyohick]

I have an IP Office at R9.0.8 and just installed 2 Office Worker licenses. They are Valid. But when going to the User and selecting the drop down menu at Profile I only see Basic User and Teleworker. ( they are not using Teleworker at this time) I know that Office worker should be there. Jenne tech support guy said he saw this once and did something to fix it but forgot. Can't do a reboot until late tonight. Hoping for a different solution.

Thank you in advance

 

[teletechman]

close the manager and see if they are there.
Mike

 

[wyohick]

That did NOT work.

 

[teletechman]

can you see the licenses in the SSA?

 

[wyohick]

Yes you can see them under Resources. 2 Available. 0 in Use.

 

[teletechman]

Have you tried to enable them via the webpage management?

 

[amriddle01]

Try double clicking the licence in the licence list, works for assigning certain licence types

 

[teletechman]

Also you can go to the license tab on the manager and double click on the Office Worker licenses and add them that way.

 

[wyohick]

First off I never knew you could do that in Licenses. Real cool. 2nd, that didn't work. Shouldn't the drop down show it then? We are going to do a reboot tonight and see if the system sees the licenses.

 

[teletechman]

That appears to be the only option if none of these other options work.

 

[janni78]

Do you have Preferred Edition?

"Trying is the first step to failure..." - Homer

 

[wyohick]

Yes. I have Preferred Edition