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I'm not sure on model and version. This is all I know. If there is a command I can run let me know. I've asked our contractors this and never got an answer that made any sense. Manufacturer: Avaya Model: Definity Software Rev 9.5

Due to downsizing [sad] we're shutting down our front desk. So the attendant console will no longer be manned. I've always used this to find the port number for an unassigned port. For instance some phone jack in the company is patched back to a port on the Definity but nothing is programed...

On screen 2 of the trunk config there is an option called "Internal Alerting" I wonder if this is what I need. The Avaya manual is not at all helpful about what this option does.

On our Avaya Definity, if somebody picks up a phone and calls 911 or 9-911 an alert sounds on the attendant console and with the command "list emergency" I can get details of who called. Everything is working fine there. However we have several other phone systems tied to the Definity via T1...

Yes I do have a medpro card in my system. Card TN2302AP, HW11 FW107

I ordered a 4624 Gen II and set it up. Worked great! Thanks for the help.

I don't know what type of cabinet it is. I've never been asked that before. Mainly this is just for me. When I work at our remote site I've got the IP Softphone but it has autoin disabled. Dialing the feature access code doesn't work and the autoin button is greyed out. Makes it hard for me...

Thanks very much for the great info! I'll order one and play with it. Any advice or known caveats with them?

I'd like to try an IP based phone on our Avaya Definity. It looks like it might support them. The Avaya IP Softphone works anyway. We currently use 6416's and 6408's. Would anyone be willing to help me with that model of IP phone I should try? Cost isn't really an issue. 16 buttons would be...

I did check that "Send Name" field and it is set to yes. Here is how the trunk is setup: display trunk-group 5 Page 1 of 10 SPE A TRUNK GROUP Group Number: 5 Group Type: isdn CDR Reports: y...

I've got a T1 going between my Avaya Definity and a Cisco CME switch. I've noticed that when some stations call a Cisco extension the cisco shows just the extension. When some other stations call a cisco extension the cisco phone says "Private" Anyone have any idea where I'd look to fix the...

Yep, acquired a copy of ASA 3.1.13 and that works. Our old version was DSA 1.5.06. Quite a change! Thanks for the help!

Our company loves to move people around to different cubes all the time. I'd like to start using automatic moves. I tested it and it seems to work well. My question is; How do I set automatic moves to "always" for a given type of station. I'd think I could use find&replace in DSA for this...

Here is what each "group type" means circ -- Enter circ (circular) when the call should be routed in a "round-robin" order. The order in which you administer the extensions determines the order that calls are directed. The server running Communication Manager keeps track of the last extension...

We got this working. We had to change the "Group Type" in the "change hunt" screen to ead-mia. Then the agent with the lowest skill level (SL) set in "change agent" got calls first no matter how long he or anyone had been idle. So far it's working well. Thanks for the nudge in the correct...

Is there a way to have calls in a hunt-group/skill/queue always try agents in a specific order. i.e. in a particular call queue to have calls always go to John first, then to Jane only if John is not available, then to Bill only if John and Jane are not available? Our system is G3 Version: V9...

Perfect, that's exactly what I was looking for. Thank you very much!

My company has, for example a DID 555-1212. The internal extension for this DID would be 31212. If I pickup a phone attached to our Definity and dial 9-555-1212, I get redirected to 31212 and the call never touches the outbound trunk. Anyone know where this would be happening at? I've been...

No voltage output TEL pins of TB5. After some looking in the manual I found this little blurb. "Note: For telephone paging, the SP40S can connect directly into the page port of the local phone system. If a page port is inaccessible, the SP-COA (C.O. Port Adapter for the SP40S) may be used to...

Assuming I bought 909 coupler or some other 24vdc power supply how would I go about programing the Definity to use a spare CO Trunk port?