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Hi all looking for a resolution to an issue with a Server Edition, running 11.1.3.1, the IP office service randomly restarts, causing one the calls for customer to drop. But also because they are using ACR foe WebRTC it causes the calls to be locked. making the agent useless. But the cause of...

have you checked your cert then to see if its pointing at the correct IP address? have you uploaded it into the secure store and file management?

Have you put your Public ip in the network topology tab of the LAN interface? have got port forwarding on the router to enable this for your domains? I would also recommend you get a cert for security if you are going to have access remotely to handsets.

whats in the URI? Also if you are using internal data have you populated the SIP tab for the user.

Is this a server edition or a 500v2?

do you have the correct ip address of the ip office in the config of onex? also have you changed the EnhTcpaService passwords to match?

Inhibit off-switch forward/transfer turned off? found in system>Telephony tab, tick box.

I've done it with USB upgrade. But like Sizbut says you need to go to 11.0.4.3 first before 11.1 there are centos options that need to be installed before going 11.1. Done two now with usb and both have been successful. If you still have issues with the Web would suggest you use the usb.

You shouldn't as you are already on 11. licenses should already be for 11, much like 10.0 and 10.1 you didn't need new licenses for that when upgrading.

There is a process for going to 11.1, you have to go to 11.0.4.3 first. But after that its just like normal. If you look at the upgrade doco it mentions the reasons why, i just cant remember off the top of my head.

Are you using TLS for workplace?

So theres two locattions for the voicemail password and it needs to match otherwise it doesnt work. Theres the one mentioned above in the client and the one in security settings> system> unsecured interfaces. It may not be the same as what you had previously. Its best to reset these both to be...

If its cloud are you putting the http and https ports on the end of the servers ip address? for cloud should be 411 and 8411.

Have you changed the login for voicemail? There is the setting in the client Administration> General> Voicemail password You can set this to be the same that is set in the Security settings of your IP office. You should be able to login after that.

For the digital expansion module can you see it under status? if its not there those handsets wont work that are connected to it. Or is the expansion on a different level of firmware. they should upgrade with the system, but have seen when they dont. under status it would greyed out if different.

DTMF? Have you recently changed provider? If you have and you may need to check that DTMF is working properly.

I just completed two license installs on systems upgraded to 11.0.4.3 with no issues. Is it a security issue? Cert issue?

Hi Thanks to the lovely virus going around we have had a lot of customers start to use this as there option for business while people work from home. what we are finding is the RTP-RTCP keep alives were not on. This is found under the LAN VOIP tab. once this was on, we found that the no voice...

thats what the manager account is for. it restricts what they can change if they arent tech savvy. if they are, give them full access. if they blow it up, you can always get a fee for the fix.

Hi use the good old ARS .sxxxxxxx options. send the 9, and 8 calls to different ARS with the options displaying the main number and the DID. Also with SIP are you using internal data or just auto? ARS option should look like: ? .s1234567890 dial 0 OR N .s1234567890 Dial 0 and for the 8 just...