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It is a 3Com NBX...not sure of the OS? I know it can be done on Nortel like Curtismo says...was not sure on 3Com. Old Man can you point me to any guides for the 3Com?

Curious...some of our employees keep dialing 911..is there a way to change the outdial access code from 9 to 8?

Mitch..thanks for the quick response. I tried using ASA and it does connect and prompt me for a login and pwd and a system pwd which I do not have. I guess I will wait to see if someone here has all the pwds and try again. Thanks again!

Hi everyone...I am fairly new to Avaya and have a question regarding access to Audix. What program is used to access it? I have a modem number...can I use ASA? Thanks in advance!

Tom, thanks for the response and I did find the feature reference but I am still a little confused. I am trying to setup four different groups with three extensions in each group. They are wanting to have direct calls to any of those extensions hunt to the extensions within the group before...

Can anybody shed some light on how calling groups are setup and how they are supposed to work. I think I am confusing them with hunt groups..not sure if they are or if they are like a acd queue? thanks in advance!

Thanks Rik!....changed to pool 1 and removed the 9 and problem solved.

ahhhhhh..........THANKS! It is working perfect now except for an option to transfer to an external 800 number. Not sure if I set that up correctly, getting message saying "the routing resources needed for this call are busy. Please try again later." Any suggestions? Thanks again!!

I have disabled ccr tree 1 and and made changes and saved changes. When I go to enable I get the option for table 1 Morn CCR Tree: NO.....How do I enable? How do I assign Morning, evening...to CCR 1? I have followed the steps in FAQs but and have the steps for enabling but when I go to AA/Table...

Is it possible to remotely program a ccr tree and re-record the menu options? I am able to dial into the system using the remote tool set and access administration but not sure how to tell what is existing. Any advice appreciated.

Hello....I have a CDN(ext.2150) When I call this from an external number I should get a recorded announcement with options. Sometimes I get the announcement BUT most of the time I just get 2 rings and then transfered to the receptionist. The CDN is acquired in Symposium and the script it points...

Tommy...I have already programmed the dial-0 timeout to one ext but they want it to ring on all extensions in a hunt group. Not sure if this is possible. Merlin Magix release 4.0 v7.0..not sure about the phone system looking into it.

I have found this forum to be very helpful so just want to say thanks up front. Here is my question: We have a main number that when called you get the greeting with options to press 1-5 but if the caller does not press anything or zero's out the call gets transfered to no one, it just rings...

Turns out the "new" Merlin Messaging was running in surrogate mode with the existing messaging system that had the issue. All I needed to do was simply change the pilot/access port/ext from old (slot 3) to slot 10 and make change to coverage group. Just want to give thanks to all who responded...

The current vm system is apparently on a PC and is being replaced with Merlin Messenger R4 card on a Magix system. How would I go about unassigning and reassigning ports? I am assuming the card is in place since I was able to program mailboxes and the AA..just a matter of the ports?

I totally agree with you on getting someone locally to get this done but unfortunately my Sup doesn't see it that way. I am able to call the office main number and hear a greeting with menu options but I can access the Avaya Merlin Messaging system administrator and that is where I was able to...

Good afternoon to all...Here is my dilema..I have been asked to program mailboxes and the auto attendant for a remote Merlin messaging sytem that will be replacing another system that is not currently working. I have been given access to the "new" system and was able to create mailboxes for...

I think I found what I was looking for---297-2183-206

TGIF! Does anyone know what NTP has the procedure for changing the Clan IP address for Symposium server 5.0? I have found a procedure posted here but would like to see the NTP just to make me feel better. Thanks in advance.

I have a remote IPE that has to be removed from a building...are there steps posted here on the proper way to do this? Do i just disable/out the sup loop and power down? Any help is appreciated.