Merlin Magix Understanding Auto Attendant and Cover Groups

[Instruirmi]

I have found this forum to be very helpful so just want to say thanks up front. Here is my question: We have a main number that when called you get the greeting with options to press 1-5 but if the caller does not press anything or zero's out the call gets transfered to no one, it just rings. How can I programm this to allow the calls to ring to certain phones in the office? My experience is mainly Nortel and fairly new to Merlin systems. Any help is appreciated.

 

[TouchToneTommy]

Depending on your voice mail, you should be able to set the "Dial-0/Timeout" option to go to an extension that someone will answer.

It would help to know which voice mail you are using, and which Merlin system.

 

[Instruirmi]

Tommy...I have already programmed the dial-0 timeout to one ext but they want it to ring on all extensions in a hunt group. Not sure if this is possible. Merlin Magix release 4.0 v7.0..not sure about the phone system looking into it.

 

[tdaugirdas]

You can send the dial zero/time-out calls to a Hunt Group - set up as Hunt Type of Group Ring, and Group Type of Autologin. However - if no one answers - the call will ring until the caller hangs up. A Group Ring hunt group is ineligible for voicemail coverage - without a workaround. You can put up to 20 extensions in a calling group - so you could ring 20 phones that way.

Tom Daugirdas,
President
STCG, Inc.
stcg.com