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Thank you very much for this... You were right - the weekly backup didn't complete successfully, so i'm going to summarise this tonight. Once again, thanx for your help! Donna x Donna Nash Senior Voice Engineer

Has anyone else noticed what could be a 'Bug' in CMS V11. Our week starts on a Sunday, so when i go to do my Split/Skill Summary Weekly historical reports, i select the Sundays date. Now... Last Sunday was 29th February! This is where the problem starts - it says that i had no calls last week...

Hello... You say that calls are dropping as soon as they are answered... i had that problem but didn't actually relate it to 6416D+M phones. Am currently investigating Abnormal ISDN drops under Event 1166. Can you have a look at your Events (DISP EVENTS) and the Category Denial and Event Type...

Hello... Ok guys, i've done everything that zebrabwbwbw has recommended (Some of my other DS1s had Slip Detection set to 'Yes') and have cleared all outstanding events. Incidentally, none of the DS1 error logs had any errors! Will post a reply in a day or so once i've had a chance to monitor...

Hello Again... I've just managed to get hold of my 'Definity Guru' and he has said this about the 1166 Event: 'This is a network problem, not a Definity problem. The calls get dropped for no apparant reason and are reported in the Events screens as 1166 Abnormal ISDN Drop.' A bit vague i know...

Hello... In answer to your question, yes, we've got stable E1 links. Guess when this problem started though - right after we upgraded to V11! I've searched the Avaya vaults high and low for this problem but there is nothing available, (yet). Will keep looking and if i find anything else out...

Has anyone got any idea what the following means? It appears when i do a 'Display Events' command and filter it by 'Denial' and event type 1166. 1166 Abnormal ISDN drop D2=CV 514 1F 1166 Abnormal ISDN drop D2=CV 830002 1F We're getting calls that are being cut off mid-way through a...

Thank you both very much for your help with this... I've now got a good starting point with regards to events. :o) Pandora x Donna Jones Senior Voice Engineer

Hello... These are the types of ISDN events that i am getting: 1166 Abnormal ISDN drop D2=CV 3EE 1F 06/10/08:59 06/10/08:59 1 1164 ISDN call reject D2=CV 830001 66 06/10/09:28 06/10/10:28 12 I'm not sure how important they are, or for that matter what they mean...

Our Company has a Definity Gs3i on Version 11 software. Does anyone know where i can get a full listing of 'Event Types' and 'Event Descriptions' as i'm just beginning to look at Events, and have noticed that some occur lots of times. It's things like 'Abnormal IDSN Drop' I need to look at and...

You are a life saver! :o) Have converted my VDNs to Phantom numbers and have set the Coverage Path to a Remote Coverage path as described. Seems to work beautifully!! Thank you. Donna Jones Senior Voice Engineer

Hello... We have recently outsourced some of our Departments to another Company and consequently we still get telephone calls regarding work that used to be here. I have set up a VDN that points to a Vector that will route the call to the new Companys telephone number,when dialled. The...

I have now managed to fix this problem. Donna Jones Senior PC Support Analyst

Our Reception voicemail takes a lot of evening voicemails... many of which are for other departments. I have been asked to reprogram our Reception Nightime vector so that customers can press 1 to shoot off to New Business and leave a message on their evening voicemail, 2 to shoot off to...