Transferring calls off the Network 1

[PandoraLove]

Hello...

We have recently outsourced some of our Departments to another Company and consequently we still get telephone calls regarding work that used to be here.

I have set up a VDN that points to a Vector that will route the call to the new Companys telephone number,when dialled.

The problem is this... It works perfectly if people press Transfer, dial the 4 digit VDN and then press transfer again but if we press Transfer, dial the 4 digit VDN, wait for the other end to answer and then press transfer, we sometimes end up with both parties on 'Hold' (or so i am being told... I haven't actually seen this happen yet).

Is there some kind of 'timeout' on off network transfers that i should be looking at to increase??

Donna Jones
Senior Voice Engineer

 

[green6]

Pandora

I don't know about the timeout issue but you may have better luck using remote coverage for this function.

Set up the extension as an x-port with a coverage path to a remote coverage point.
"change coverage remote" put in the remote phone number
"change coverage path x" Point 1 would be r1 or r2, the field number from the remote coverage screen, etc.

Hope that helps.

 

[PandoraLove]

You are a life saver! )

Have converted my VDNs to Phantom numbers and have set the Coverage Path to a Remote Coverage path as described.

Seems to work beautifully!!

Thank you.

Donna Jones
Senior Voice Engineer

 

[green6]

I'm glad that helped. One caveat though, which may not be an issue in your situation...
X-ported stations detract from your port RTU whereas VDNs do not.
You probably already know these commands:
"display system-parameters customer-options" shows the purchased ports.
"display capacity" show how many ports you've actually used.

Greg