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The simplest solution is probably to add a local copper trunk for 911. Add a SIP gateway, such as an AudioCodes MP-114 or anything similar that allows you to add the local trunk. Add specific routing for 911 at that location. It's somewhat cheap and certainly cheesy, but can be effective...

I would export all SIP users via SMGR as an Excel workbook that you can then edit. Be sure to assign new Communication Profile Passwords since the old ones are not retained. If you don't know what the old password was, then you'll have to log each SIP phone in manually with the new password...

Your voicemail system may have the Find Me / Follow Me or similar feature that when the mailbox is called, will dial out to the specified number to announce the call. Each person in the group has access to the mailbox to enter their mobile number as needed, allowing for flexibility and easy...

It looks like Coverage Path 152 is what's supposed to route unanswered calls to your vector. Make sure Coverage Path 152 has "Vxxxx" as Coverage Point 1 and "H99" for Coverage Point 2. The "V" means "cover to VDN " where "xxxx" is the VDN that runs the vector. I seem to recall that the station...

Do you mean this? https://documentation.avaya.com/bundle/CommunicationManagerReports_r8.1/page/SampleTrunkGroupHourlyreport.html

It may be a little convoluted, but you could try using a Remote Coverage Point: change coverage remote 1 Page 1 of 23 REMOTE CALL COVERAGE TABLE ENTRIES FROM 1 TO 1000 1: 999100%,391678# 16...

Have you used the command "list trace station xxxxx", where xxxxx is a station used to dial the hunt group? You should be able to see any denial events to let you know what is, or is not happening. Assuming it's a problem with virtual stations, try with "real" stations and instead of a...

Correct: Bridged-Appearances must be a "real" station. The secondary station does not have to be SIP, but it cannot be virtual. The Bridged-Appearance will be a completely separate button on your primary phone and will work just like a second phone with separate caller ID, etc.

Ah, Sorry. There are two ways to configure the Hotline (Ringdown) for Avaya SIP phones. 1. Use the Avaya AADS server to set a specific settings file for that phone. 2. Manually edit your 46xxsettings.txt file. Someone else can give you far more details on AADS. I know it's all there but I find...

https://documentation.avaya.com/bundle/InstallandadminJ100seriesIPPhone_r4.1.4/page/Hotline_feature.html

Hi, Mikey. There's still a lot of Avaya work out there with BPs like Carousel or others. Avaya has been "slipping away" for over 20 years now and likely has at least a little more life remaining. The market is certainly changing but Avaya isn't done yet. I think traffic on this board waxes and...

public unknown numbering has a somewhat weird syntax. change public [ext length] ext-digits [digits], where [ext length] is the number of digits in your extension and [digits] are the matching dial string. For example: change public 4 ext 1000 will look for 4-digit extensions that match...

Sounds like you need a Coverage Answer Group and a Coverage Path [ol ] Pick a non-DID extension and assign a bridged-appearance to your IP phones. Create the Coverage Answer Group (add cov answer [next or a specific number]). Enter in all the stations that need to ring simultaneously. Create...

Does the supervisor's COS have auto exclusion and station have the exclusion button? That phone needs the exclusion button more than the admins. Also, look under system parameters features for the automatic exclusion by COS setting.

Without any other programming, multiple users can pick up a shared bridged-appearance and join an ongoing conversation. Exclusion provides privacy to keep others from entering a call on the shared bridged-appearance. There are three methods: Exclusion Button (default) Users have an Exclusion...

list config all will show all the media modules. Look for the DS1 circuit packs. list signaling-groups will show all the signaling groups. Look for ISDN-PRI. list trunk-group will show all the trunk groups. Look for isdn. Each circuit requires a unique DS1 card and typically a matching...

The Emergency Location Extension (ELE) must be built as a station in CM. It can be either a virtual or "real" extension but it has to be built. If you want Emergency Services to reach the original caller, the ELE must be a physical set type (analog, digital, IP) but should remain x-ported or...

Thinking about it a little more... Do you also mean there's no inbound traffic on the first T1? It could be that your provider is sending all traffic on the "first" T1 and only using the "second" T1 when the first is full. Perhaps, as Arlo555 suggested, you have the "first" and "second" in...

Roger the Phone Guy has reverse-engineered a lot of Avaya stuff. https://rogerthephoneguy.com/flowchart-of-avaya-communication-manager-routing/

#" is used by CM as the "End of line" character. The hash (or pound) isn't causing the delay but simply indicates that no more digits were entered. What is more likely happening is that your dial plan has at least two extension ranges starting with 8. When that happens, CM will wait 4 or more...