Hey everyone, New user here. My company uses Avaya and I'm in need of a solution for the following scenario. Can anyone help?
After-Hours Phone Line
Our team needs to answer after-hours calls, so the number would need to be accessible to different users on a rotating basis; however, this is subject to frequent, often last-minute changes. All users are office-based M-F with J179 desk phones and could make this selection from their desk phones during office hours.
Employees who need access to this number have desk phones with “EC500” enabled on their primary line to their work cell phones, and this ability needs to be maintained.
Ideally, all users would be able to have this after-hours phone number or extension "ring" to their desk phone during business hours with the ability to "push a button" to have the calls forwarded to their work cell phone. When one user forwards this number to their cell phone (the number on their enabled EC500), it will de-select it on any other user while keeping both users' EC500 enabled for their primary number and continue to ring on the desk phones.
Is this possible?
After-Hours Phone Line
Our team needs to answer after-hours calls, so the number would need to be accessible to different users on a rotating basis; however, this is subject to frequent, often last-minute changes. All users are office-based M-F with J179 desk phones and could make this selection from their desk phones during office hours.
Employees who need access to this number have desk phones with “EC500” enabled on their primary line to their work cell phones, and this ability needs to be maintained.
Ideally, all users would be able to have this after-hours phone number or extension "ring" to their desk phone during business hours with the ability to "push a button" to have the calls forwarded to their work cell phone. When one user forwards this number to their cell phone (the number on their enabled EC500), it will de-select it on any other user while keeping both users' EC500 enabled for their primary number and continue to ring on the desk phones.
Is this possible?