Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

coverage answer 1

Status
Not open for further replies.

JPidliskey

Technical User
Mar 22, 2024
9
US
I want to build a virtual number as the pilot number for a muli-call arrangement. So, when the "pilot" number is called, it will ring to multiple phones. The phones are all analog with their own number.
The next scenario would be the "pilot" number would ring a button on the IP phones.
 
Sounds like you need a Coverage Answer Group and a Coverage Path

[ol ]
[li]Pick a non-DID extension and assign a bridged-appearance to your IP phones.[/li]
[li]Create the Coverage Answer Group (add cov answer [next or a specific number]). Enter in all the stations that need to ring simultaneously.[/li]
[li]Create the Coverage Path (add cov path [next or a specific number]).[/li]
[li]For the first Cover point, enter "C[number]", where [number] is the answer group you just created. Enter the number of rings you want those phones to ring before moving on to the next point.[/li]
[li]For the second Cover point, enter the non-DID bridged extension. If you don't assign a number of rings to point 2 then the call will ring there indefinitely - or until the caller gets tired. You can assign a 3rd point, such as voicemail, or whatever.[/li]
[li]Pick your Pilot number and create it as a Virtual Station type. Enter the Coverage Path number you just created as Coverage Path 1.[/li]
[/ol]

Call to the Pilot number should ring all the phones in the group. After so many rings, the button on the IP phones should ring.

I hope that helps.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top