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What about adding him to the skill but make his level a 5 or something so that calls will only offer to him if everyone else is busy.

if you export the data you can choose the fields leave those out. for example if you export stations they are 5 and 6 on the list I think. If you already have the data in excel delete those columns and then import the data without them.

Mine doesnt support secure ftp so i have to change the secure option to n.... Just an FYI in case you run into that

Create a contact in active directory and mail enable it. You can then use active directory to set an altenate recipient for your user. Open the properties page of the user and then under the Exchange General tab choose delivery options. In the forward to area you will need to add the contact...

I have created a website for the call center that has daily reports on skills etc. I use windows scheduler and cms scripts to post the report and then the user can click the link tot he already posted report. I would like to create an option on a page for an agent to enter their login ID and...

Ever get an answer to this?

01 wait-time 1 secs hearing ringback 02 collect 4 digits after announcement 10527 for none 03 route-to digits with coverage y I use this to allow callers to get to a specific extension

I got the DMZ working. I am at the point to make everyone use the cisco client for VPN access. The setup for L2TP seems extremely involved.

What version are you running my ASA doesnt like these two commands crypto ipsec transform-set l2tpVPN transport group-policy l2tp-gp general-attrib

I would prefer to not NAT the addresses.

VPN still does not have access to the DMZ. I have not tried the L2TP setup yet. I will try that this morning

It took the command but gave me this error back on the static map. static (inside,DMZ) 192.168.206.0 192.168.206.0 netmask 255.255.255.0 INFO: Global address overlaps with NAT exempt configuration

Here are the ACL's access-list outside_acl extended permit icmp any host xx.xx.43.66 access-list outside_acl extended permit tcp any host xx.xx.43.66 eq smtp access-list outside_acl extended permit tcp any host xx.xx.43.66 eq www access-list outside_acl extended permit tcp any host...

Hope I didnt miss anything you need to see in the config post. I left some of the stuff out that doesnt have anything to do with my question. Currently the group vpnaccess works for the cisco client. Some of the other groups like windowsvpnaccess were created with the ASDM interface in an...

more I am stripping out some of the stuff you dont need to see, Access lists for VPN tunnels etc. tunnel-group DefaultRAGroup general-attributes address-pool ipsh_vpn_pool authentication-server-group partnerauth authentication-server-group (outside) partnerauth default-group-policy...

more.... access-group outside_acl in interface outside access-group dmz_acl in interface DMZ access-group Clients in interface Clients route outside 0.0.0.0 0.0.0.0 xx.xx.43.65 1 route inside 192.168.175.0 255.255.255.0 192.168.163.254 1 route inside 192.168.80.0 255.255.255.0 192.168.163.254 1...

ASA Version 7.2(1) ! interface GigabitEthernet0/0 nameif outside security-level 0 ip address xx.xx.xx.92 255.255.255.224 ! interface GigabitEthernet0/1 nameif inside security-level 100 ip address 192.168.163.253 255.255.255.0 ! interface GigabitEthernet0/2 nameif DMZ security-level 75...

I have VPN users setup to terminate to my ASA with radius to active directory. I can get the IPsec Cisco clients to work but not microsoft clients with L2TP. I also have an issue with vpn users being able to access boxes in the DMZ. We have most of the web servers in a DMZ off the ASA and our...

Thanks

Can those be downloaded from anywhere?