Indicator light

[sbaska]

I currently have my boss set up to be able to pick up calls to the helpdesk if everybody is busy or away from their desk. The problem is, he has no way of telling from his phone if there is a call ringing in. He is, however, able to see if there are any calls in queue (if all techs are on the phone). Is there a button that I can program so that the light will flicker or illuminate in some way when a call is ringing in? I'm fairly new to this so any help or advice will be greatly appreciated.

Thanks.

 

[sbaska]

Or if there is a way that I can put him on a timer. Meaning that after 10 seconds of the helpdesk line ringing, his phone will begin to ring. If that makes any sense...

 

[mikeydidit]

You can create a coverage path that would route calls to him if all members are busy.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read thread690-1323977

 

[sbaska]

well I dont want him getting bombarded with voicemails that were intended for the helpdesk. I'm more or less looking for a way to make his phone join the hunt group after X amount of seconds.

 

[td1031]

What about adding him to the skill but make his level a 5 or something so that calls will only offer to him if everyone else is busy.

 

[rick4610]

If I am reading you right, use the options button on his phone to set Visual Alerting to yes.

Rick

 

[sbaska]

I'm not sure I know where that visual alerting option is. He is using a 6424D+.

 

[SF0751]

You can give him a unique skill and then queue calls to that skill only after X seconds of waiting in queue. IF you go with this, however, you should be aware that you are queueing the call twice and it could skew your stats in CMS if you're not careful.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison