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I'm attempting to latch on to an SV8500 that we recently acquired with a merger. I haven't been able to find the PC Pro disks anywhere. Is there a public download available, or is it a licensed product? Thanks for any assistance.

Instead of doing an OUT in LD 87, do a PRT first just to see what's there.

There's 3 options: DSC (Distant Steering Code) - Try this one first TSC (Trunk Steering Code) LSC (Local Steering Code)

Greg, I reversed the tip and ring on one of the ports and that didn't affect it. I did have a breakthrough today, though. The system originally had 2 NT8D14CA cards. I located an NT8D14AA card and put in and it worked. Why would an NT8D14CA card not work all of a sudden when the original...

I patched the system fully this weekend. Instead of having ATDN for the loop start lines as the auto-attendant, I forwarded it to the switch-room phone. The incoming calls on the loop start will ring at the switch-room phone (M3902), but when you answer the phone, it's dead air. The calling...

Just for the heck of it, I replaced the 2nd cabinet along with the 2 connecting cables and the problem still didn't clear.

Update - The line as still ring-no-answer. The busy signal was because someone was on the phone I had it routed to :) I just called the trunk below and TRAK'd in in LD 80. Here's what we get: DES ANLG5 TN 003 0 00 04 TYPE COT CDEN 8D CUST 0 XTRK EXUT FWTM NO TIMP 600 BIMP 3COM AUTO_BIMP...

GHTROUT, That's correct. I tried running the card in both cabinets as well, just to see if it made a difference. Before, the numbers were ring-no-answer when I would try calling them. After a long night of fighting with this thing, they now ring busy. I assume this changed during one of the...

I have two Option 11 Minis with the same problem. One is release 3.0 the other is 4.50W (both have DSN software). They are located in grocery stores and have 4 or 5 analog trunks (Loop Start) along with a paging system (also Loop Start). All of a sudden, the universal trunk cards have no...

The problem has also spread to a 4.50W DSN switch, so I'm going to open a separate thread to see if anyone has advice. I appreciate your help firebirdscambler.

It's in the US, so it would have to be the na-cala_300_r17.exe. The only catch is that it has to have the DSN feature set in it, since it's a military switch. The normal 3.0 software would allow me to use the keycodes.

Does anyone happen to have a copy of the Release 3.0 DSN software for an Option 11 Mini SSC that they can spare? I have one that has decided to go crazy.

Here is the the config of the system where I attempted to set this up. GENERAL TRUNK INFORMATION QCC QCC Extern Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch 801 1/ 1 No Remote Yes Long 10...

Is there any way to make a Legend 6.1 system automatically put a call on hold after 4 or 5 rings? The system is a key system and the three POTS lines are distributed as personal lines on the two stations that need the automatic hold. I was looking at changing the stations over to QCC, but it...

Can you use delayed call forwarding to send the call into a park slot, then assign a button on the phone to monitor the park slot and retrieve the call?

Could I do the following: 1) Create three bogus extensions (let's say 7101, 7102, 7103) 2) Create three separate calling groups (755,756,757) 3) Set up group 755 with extension 7101 as a member and assign it to line 801. Set up group 756 with extension 7102 as a member and assign it to line...

I currently have a customer that is a fairly large restaurant with a Merlin Legend 6.1 and they have two receptionist stations (10 & 11) and three incoming POTS reservations lines (801, 802, and 803). They want all three of the POTS lines to ring on extensions 10 and 11 simultaneously (which is...