Automatic Hold

[JWInstaller]

Is there any way to make a Legend 6.1 system automatically put a call on hold after 4 or 5 rings? The system is a key system and the three POTS lines are distributed as personal lines on the two stations that need the automatic hold. I was looking at changing the stations over to QCC, but it looks like I would lose too many features (ICOM buttons and speed dial). How could I set this up with group coverage so that the call would go into queue?

 

[JWInstaller]

Here is the the config of the system where I attempted to set this up.

GENERAL TRUNK INFORMATION


QCC QCC Extern
Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
801 1/ 1 No Remote Yes Long 10 4
802 1/ 2 No Remote Yes Long 10 4
803 1/ 3 No Remote Yes Long 10 4

OPERATOR POSITIONS:

PORT CALL ALERT
ADDR. EXT # LABEL TYPE (QCC ONLY)
===== ===== ======= ==== ==========
1/ 1 10 OPERATR DLC N/A

EXTENSION INFORMATION


Extn SS/PP Type
10 1/ 1 MLX-28D + 1 DSS

CTI Link : No Alarms: ACTIVE
Pool Access :N/A
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group : 1
Group Coverers : 60
NS Groups : 10
Group Calling Member: 60
Pickup Groups : 2
Allowed Lists :
Disallowed Lists : 0
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : OFF
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : ON
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 4
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 4
Secondary Ring Delay: 2
Group Cover Delay : 4
HotLine Extension : No
Display Preference : NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
10 1/ 1 MLX-28D + 1 DSS

Button 34 *38 Send/Remove Msg Status None
Button 33 *21 Blank Status None
Button 32 *21 Blank Status None
Button 31 *21 Blank Status None
Button 30 *21 Blank Status None
Button 29 *21 Blank Status None
Button 28 *21 Blank Status None
Button 27 *21 Blank Status None
Button 26 *21 Blank Status None
Button 25 *21 Blank Status None
Button 24 *21 Blank Status None
Button 23 *21 Blank Status None
Button 22 *39 Night Service Status Off
Button 21 Line 809 -I Status None
Button 20 *21 Blank Status None
Button 19 *21 Blank Status None
Button 18 *21 Blank Status None
Button 17 *21 Blank Status None
Button 16 *21 Blank Status None
Button 15 *21 Blank Status None
Button 14 *21 Blank Status None
Button 13 *21 Blank Status None
Button 12 *21 Blank Status None
Button 11 *21 Blank Status None
Button 10 *21 Blank Status None
Button 9 *16 Ext Ring -I Status None
Button 8 *56 Direct VoiceMail Status Off
Button 7 *22 Group Call 770 Status None
Button 6 Line 810 -I Status None
Button 5 Line 802 -I Status None
Button 4 Line 801 -I Status None
Button 3 *16 Ext Ring -I Status None
Button 2 *16 Ext Voice -I Status None
Button 1 Line 803 -I Status None
EXTENSION INFORMATION


Extn SS/PP Type
11 1/ 2 MLX-10D

CTI Link : No Alarms: ACTIVE
Pool Access :N/A
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group :
Group Coverers :
NS Groups : 10
Group Calling Member:
Pickup Groups : 2
Allowed Lists : 0
Disallowed Lists : 0
Restrictions : TOLL RESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : OFF
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : ON
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Display Preference : NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
11 1/ 2 MLX-10D

Button 34 *21 Blank Status None
Button 33 *21 Blank Status None
Button 32 *21 Blank Status None
Button 31 *21 Blank Status None
Button 30 *21 Blank Status None
Button 29 *21 Blank Status None
Button 28 *22 Auto Dial 23 Status None
Button 27 *21 Blank Status None
Button 26 *21 Blank Status None
Button 25 *21 Blank Status None
Button 24 *31 Privacy Status Off
Button 23 *21 Blank Status None
Button 22 *21 Blank Status None
Button 21 *21 Blank Status None
Button 20 *21 Black Status None
Button 19 *22 Auto Dial 25 Status None
Button 18 *21 Black Status None
Button 17 *21 Blank Status None
Button 16 Line 810 -I Status None
Button 15 *22 Auto Dial 12 Status None
Button 14 *22 Auto Dial 18 Status None
Button 13 *22 Auto Dial 21 Status None
Button 12 *22 Group Call 770 Status None
Button 11 *56 Direct VoiceMail Status Off
Button 10 *21 Blank Status None
Button 9 *22 Auto Dial 14 Status None
Button 8 *21 Blank Status None
Button 7 *22 Group Call 60 Status None
Button 6 Line 809 -I Status None
Button 5 Line 802 -I Status None
Button 4 Line 801 -I Status None
Button 3 *18 Ext-OO Ring Status None
Button 2 *16 Ext Voice -I Status None
Button 1 *16 Ext Ring -I Status None


DIRECT GROUP CALLING INFORMATION

Group # : 770 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 30

Member No. EXT # LABEL
1 7124 MERMAIL
2 7125 MERMAIL
3 7126 MERMAIL
4 7127 MERMAIL
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :


DIRECT GROUP CALLING INFORMATION


Group # : 60 Group Type : AutoLogout
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 5
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 1

Member No. EXT # LABEL
1 10 OPERATR
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES : 801 802 803


GROUP COVERAGE INFORMATION

Group # 1 Senders : 10