Option 11 Mini Universal Trunk No Dial Tone

[JWInstaller]

I have two Option 11 Minis with the same problem. One is release 3.0 the other is 4.50W (both have DSN software). They are located in grocery stores and have 4 or 5 analog trunks (Loop Start) along with a paging system (also Loop Start). All of a sudden, the universal trunk cards have no audio. If I dial the paging access code, it's dead air. The loop start trunks are dead air outbound and ring-no-answer inbound. I'm able to see the inbound call in LD 80, but there is no audio.

So far my troubleshooting steps have been:
1) Replace the universal trunk cards with known good cards (also verifying the Jumpers 1 and 2 were removed for each loop start line).
2) Replace the main cabinet with a known-good cabinet and power supply.
3) Verified that the ground between the system and the power source is 2 ohms.
4) Tested each of the trunks inbound and outbound with a butt set to make sure they're working.
5) Replaced the SSC card.

-------------------------------

CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 3
ISSUE 00_ATV +
IDLE_SET_DISPLAY NORTEL

IN-SERVICE PATCHES : 32
PAT# PRS/CR PATCH REF # NAME DATE FILENAME
00 Q743283 MPLR17889 CORE 19/06/12 p17889_1.ssc
01 CORE_A MPLR18000A CORE 19/06/12 p18000a2.ssc
02 CORE_B MPLR18000B CORE 19/06/12 p18000b2.ssc
03 CORE_C MPLR18000C CORE 19/06/12 p18000c2.ssc
04 CPSCCS MPLR18001 CALLPILOT/SCCS 19/06/12 p18001a2.ssc
05 SCCS_A MPLR18002A SCCS 19/06/12 p18002a2.ssc
06 SCCS_B MPLR18002B SCCS 19/06/12 p18002b2.ssc
07 CALLP_A MPLR18003A CALLPILOT 19/06/12 p18003a2.ssc
08 CALLP_B MPLR18003B CALLPILOT 19/06/12 p18003b2.ssc
09 TERM_A MPLR18004A TERMINALS 19/06/12 p18004a2.ssc
10 TERM_B MPLR18004B TERMINALS 19/06/12 p18004b2.ssc
11 IP_A MPLR18005A IP 19/06/12 p18005a2.ssc
12 IP_B MPLR18005B IP 19/06/12 p18005b2.ssc
13 INTL_A MPLR18006A INTL 19/06/12 p18006a2.ssc
13 INTL_A MPLR18006A INTL 19/06/12 p18006a2.ssc
15 INTL_C MPLR18006C INTL 19/06/12 p18006c2.ssc
16 INTL_D MPLR18006D INTL 19/06/12 p18006d2.ssc
17 EURO_A MPLR18007A EURO 19/06/12 p18007a2.ssc
18 EURO_B MPLR18007B EURO 19/06/12 p18007b2.ssc
19 FEAT_A MPLR18008A FEATURES 19/06/12 p18008a2.ssc
20 FEAT_B MPLR18008B FEATURES 19/06/12 p18008b2.ssc
21 FEAT_C MPLR18008C FEATURES 19/06/12 p18008c2.ssc
22 FEAT_D MPLR18008D FEATURES 19/06/12 p18008d2.ssc
23 DSN MPLR18010 DSN 19/06/12 p18010a2.ssc
24 Q792920 MPLR18123 p18123_2 19/06/12 p18123_2.ssc
25 Q744653 MPLR18380 p18380_1 19/06/12 p18380_1.ssc
26 Q868509 MPLR18519 p18519_1 19/06/12 p18519_1.ssc
27 Q870175 MPLR19096 p19096_1 19/06/12 p19096_1.ssc
28 Q832334 MPLR19396 p19396_1 19/06/12 p19396_1.ssc
29 Q876001 MPLR19482 p19482_1 19/06/12 p19482_1.ssc
30 Q881861 MPLR19670 p19670_1 19/06/12 p19670_1.ssc
31 Q105854 MPLR19812 dummy_ 19/06/12 p19812.ssc


LOADWARE VERSION: PSWV 89

INSTALLED PATCHES : 0

------------------------

DES ANLG1
TN 003 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 0 1
ATDN 208
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 13 JUN 2012

DES ANLG2
TN 003 0 00 01
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 0 2
ATDN 208
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 13 JUN 2012

DES ANLG3
TN 003 0 00 02
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 0 3
ATDN 208
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 15 JUN 2012

DES ANLG4
TN 003 0 00 03
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 1 4
NITE 291
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 11 MAY 2012

DES ANLG5
TN 003 0 00 04
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 1 3
NITE 291
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 11 MAY 2012

DES ANLG6
TN 003 0 00 05
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 1 2
NITE 291
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 11 MAY 2012

DES ANLG7
TN 003 0 00 06
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 1 1
NITE 291
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 11 MAY 2012


TN 002 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 7 1
NITE
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 19 JUN 2012


-----


TYPE RDB
CUST 00
DMOD
ROUT 0
DES IN
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
VTRK NO
DTRK NO
PTYP ACO
AUTO YES
ICOG IAO
RANX NO
PREM NO
SRCH LIN
TRMB YES
STEP
ACOD 3600
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 128
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MR NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO





TYPE RDB
CUST 00
DMOD
ROUT 7
DES PAGING
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
VTRK NO
DTRK NO
PTYP ACO
AUTO NO
ICOG IAO
RANX NO
PREM NO
SRCH LIN
TRMB YES
STEP
ACOD 6
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MR NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO


I haven't been able to figure this one out yet and it's driving me crazy Any help would be greatly appreciated.

 

[GHTROUT]

It looks like the only thing not replaced is the shelf cable - but when you replaced the cabinet, it was probably determined good?

Find more at GHTROUT.com

 

[JWInstaller]

GHTROUT,

That's correct. I tried running the card in both cabinets as well, just to see if it made a difference.

Before, the numbers were ring-no-answer when I would try calling them. After a long night of fighting with this thing, they now ring busy. I assume this changed during one of the cabinet changes or card changes on the PBX.

REQ: stat 2
00 = UNIT 00 = IDLE (TRK)(CO LOP )
01 = UNIT 01 = UNEQ
02 = UNIT 02 = UNEQ
03 = UNIT 03 = UNEQ
04 = UNIT 04 = UNEQ
05 = UNIT 05 = UNEQ
06 = UNIT 06 = UNEQ
07 = UNIT 07 = UNEQ

REQ: stat 3
00 = UNIT 00 = IDLE (TRK)(CO LOP )
01 = UNIT 01 = IDLE (TRK)(CO LOP )
02 = UNIT 02 = IDLE (TRK)(CO LOP )
03 = UNIT 03 = IDLE (TRK)(CO LOP )
04 = UNIT 04 = IDLE (TRK)(CO LOP )
05 = UNIT 05 = IDLE (TRK)(CO LOP )
06 = UNIT 06 = IDLE (TRK)(CO LOP )
07 = UNIT 07 = UNEQ

Another thing that cropped up last night was that I was getting an "ERR070 0 0 0 0" (which relates to software-idled DTRs) but when I issued a DISC 0 and ENLC 0, then error would clear. Here's a stat of the DTR's now:

REQ: stat 0
00 DSBL 00 BUSY TDS
00 = IDLE (DTR)
01 = IDLE (DTR)
02 = IDLE (DTR)
03 = IDLE (DTR)
04 = IDLE (DTR)
05 = IDLE (DTR)
06 = IDLE (DTR)
07 = IDLE (DTR)
>ld 34
TDS000
.dtr 0
000 0 00 00 DTR OK
000 0 00 01 DTR OK
000 0 00 02 DTR OK
000 0 00 03 DTR OK
000 0 00 04 DTR OK
000 0 00 05 DTR OK
000 0 00 06 DTR OK
000 0 00 07 DTR OK

I went as far as to go into LD 13, out the DTRs, then rebuild them. This problem crossed over with the new SSC card as well.

 

[JWInstaller]

Update - The line as still ring-no-answer. The busy signal was because someone was on the phone I had it routed to

I just called the trunk below and TRAK'd in in LD 80. Here's what we get:

DES ANLG5
TN 003 0 00 04
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 1 3
NITE 291
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 11 MAY 2012

REQ: stat 3
00 = UNIT 00 = IDLE (TRK)(CO LOP )
01 = UNIT 01 = IDLE (TRK)(CO LOP )
02 = UNIT 02 = IDLE (TRK)(CO LOP )
03 = UNIT 03 = IDLE (TRK)(CO LOP )
04 = UNIT 04 = BUSY (TRK)(CO LOP )
05 = UNIT 05 = IDLE (TRK)(CO LOP )
06 = UNIT 06 = IDLE (TRK)(CO LOP )
07 = UNIT 07 = UNEQ

>ld 80
TRA000
MARP NOT ACTIVATED

.trak 3 4

ACTIVE TN 003 0 00 04
ORIG 003 0 00 04 COT RMBR 1 3
TERM NONE
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 0 192


-- After the call is disconnected:

TRA100

.trak 3 4

IDLE TN 003 0 00 04

-------

 

[JWInstaller]

Just for the heck of it, I replaced the 2nd cabinet along with the 2 connecting cables and the problem still didn't clear.

 

[JWInstaller]

I patched the system fully this weekend. Instead of having ATDN for the loop start lines as the auto-attendant, I forwarded it to the switch-room phone. The incoming calls on the loop start will ring at the switch-room phone (M3902), but when you answer the phone, it's dead air. The calling phone never stops ringing. It's as if the switch isn't reversing battery to answer the call.

 

[GHTROUT]

Try flipping Tip and Ring?

Find more at GHTROUT.com

 

[JWInstaller]

Greg,

I reversed the tip and ring on one of the ports and that didn't affect it. I did have a breakthrough today, though. The system originally had 2 NT8D14CA cards. I located an NT8D14AA card and put in and it worked. Why would an NT8D14CA card not work all of a sudden when the original trunk card was an NT8D14CA? I also re-installed the software on the 4.50W switch and restored the customer database. That didn't help it.