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Dear Colleagues, I am having a challenge with standard SIP phones failing to register on SV9300. The SIP extensions are used for VMS and room status functionalities. I did a Wireshark capture and I am getting error message 401 for the SIP Register. The phones have been working before, but for...

Dear Colleagues, May you please assist with the challenge I have on SL2100 which is not giving a busy tone or VRS prompt on any busy extension. I tried to upgrade the main software to the latest version, but still it didn't work. Any suggestions on how to fix this. Thanking you in advance. Best...

Dear Colleagues, May you please assist me with challenge I have whereby a checked out extension does not clear the message. There is a 3rd party middleware that caters to the check-in/check-out Thank you in advance for your usual support. Regards, Cleophas.

Good day, Thank you for the feedback. I will try that and will update accordingly. Best regards, CM

Dear Colleagues, I am seeking your assistance with regards to an InDECT system on SV9100. Below is whats happening. 1.After installing the InDECT app and activating the Access Points AP400, all the access points become active. 2. When you now click any of the access points IP address , in order...

Dear Colleagues,, May you kindly assist me on the InUC WEBRTC video conferencing which I am having a challenge with. I have done all the configuration according to the V2.9 manual but it seems not to work. Cant connect if I try to connect using the PABX IP address on chrome. As I put the...

Dear Colleagues, May you please assist me on how link PRTA-E1 card to PSTN interface using UTP between modem and PABX and Fibre to the PSTN service provider. The challenge we have is that the physical link is not coming up. Best Regards, Cleophas

Dear Colleagues, May you kindly assist how we can resolve the issue of incoming lines ring tripping after only two rings. The problem started when the local land line service provider changed to Huawei. Thanking you in advance. Best regards, Cleophas.

Hi Belevedere, Thank you very much for the feedback. Best regards, Cleophas.

Dear Colleagues, May you kindly assist me on how to upload ON Hold File on SV8300/SV9300 for marketing purposes. Thanking you in advance. Kind Regards Cleophas

Good day, I have checked the licensing and found it ok b I did an upgrade but the date and time is still wrong I tested the RTC battery and its charged up with 2.95V. Attached are the snap shorts for the errors. I am in the middle of integrating and this has affect me. Thanking you in advance...

Hi Belevedere, Its on SV9100 Software version 8.00.59 Thanking you in advance

Good Day, May you kindly assist me with the challenge I am having whereby UM8000 VM card is failing to start. The VM time is displaying 25 September 2007, and I can only log onto it when I change my PC date. When I connect and try to start it using server control, I get an error that [THE VOICE...

Good day Colleagues, May you please assist me on how to configure SV9100 for 2 SIP profile, that for 2 SIP trunk vendors. I have configured profile 1 and its working. My challenge is how to configure profile 2 and whether we use the port 5060 for both. Thanking you in advance. Cleophas

Dear Colleageus, Compliments of the new year to you all. May you please assist me with the error that i am getting on Business Connect7 or 8 The UCS runtime is failing to after the system gets healthy. Its giving CTI error connecting to port 60030 for the Call control queues I have attached the...

Dear Belevedere, May you please recive the attached document that shows what I did, using the GUI. I hope it will help. Or maybe you can assist me with the step by step procedure of enabling the address book so that every Admin user can use it. Thanking you in advance Best Rgds...

Dear Colleagues, I am having a challenge with the address book on SV9300 for the internal address book. I have allocated the 1000-slot memory block in CMD 73 I then assigned the extension number and name in command 74 for the memory block 01-01,02-02 and so on. the challenge i now have is that...

Dear Colleagues, Thank you for the all the support, it is now working. Best Rgds, Cleophas

Dear Colleagues, may you please assist me on how to enable missed call history or abandoned calls so that the user can view and call back. Thanking you in advance Rgds Cleophas

Dear Belevedere, I connected an AC adaptor and its now working. Thanks for again for the support. Best Rgds, Cleophas