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I just installed a new IP office 500 release 11.4 . When I first started it up , I had a combo card in slot 1, a ATM 4v2 in slot 2 and a 8 port digital card in slot 3. The customer decided that they did not need the ATM card so I replaced it with a combo card. The system will not recognize the...

my customer has a norstar mics with pri card. They are wanting to go to 4 analog (pots) lines. I am concerned about how to de-activate the pri card . Anyone know of a procedure that I can follow?

Thank you. I will now fight with the line provider. Wish me luck. I really appreciate all the replies.

I agree with Westi. The clear disconnect did not work . What user are you suggesting that I delete and rebuild? Extension 10?

thank you

I have an avaya ip office 500 rls 8.1 basic in pbx mode. When a call comes in and is answered at extn 10 , then transferred to an extn with voicemail,the voicemail picks up, but line at extn 10 stays busy. You have to physically hang up the line button . Once 2 calls get hung up , the third...

Thank you, I will try through pc.

I am working on a Vodavi Starplus system. I am at extension 100 and I enter **3226 and immediately get a reorder tone. I tried from all extensions and cannot get into admin by **3226. Is there any way to work around this?

I have a norstar cics with 3 lines. Line 3 is shared with a fax machine. I have line 3 in a line pool and set to appear only ,yet it still rings on extn 21 one short ring before going to the fax machine. Is there a way to have it not ring the phone at all?

Thank you . I'll try that

We just installed an Avaya IP Office 500 with pots lines and are having issues with caller id. We can get caller id on all lines. The problem is that the customer wants to see caller id when she is on a call. For instance, she takes a call on line one, the call shows name and number, then line 2...

I have built a mailbox. I will make sure that my route is set to private. How do turn on network routing in configuration? I don't have to re-install call pilot do I? Thank you both for your reply.

I have a MICS connected to an Asterisk voip via a T1 card. The asterisk extensions are 5xxx and the norstar extns are 3xxx. I am able to call from norstar to asterisk and visa versa,but the problem is when the auto attn in call pilot answers with "if you know your party's extn, you may dial at...

Thank you, I will try that.

I have a customer who is sharing a voicemail system with another company. I set up a call tree for my customer. all works well except when a caller 0's out , the call goes to the other business. Is there a way to set 2 different 0 out dn's? Or is there any other solution?

Do all Norstars come equipped with acd que software? How can I tell if my Norstar has the software?

thank you both very much. Both posts were helpful.

Can someone tell me where I can find specs required for a printer for an acd que. I need to set up a new one . I have all of the switch programming and cabling done. Now I just need a printer and I want to be sure I get one that will work.

thank you, I will try that.

What kind of connection? Do you mean another music source?