I have a CICS wired for music on hold that will not work. I have a cd player wired into a Bogen paging UTI system. I have a jumper wired from the music/page output of the Bogen to the violet/green of the trunk cable on the CICS. I can put my buttset on the violet/green pair and hear music, but it is not very loud. But when I call in and get put on hold, I do not hear anything. I have put music on hold and background music in programming. I can not hear the background music either. Any suggestions?
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Norstar CICS Music on Hold
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fireeater
Technical User
- Dec 10, 2008
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you can use the same source for the paging amp and the phone system ,
but you need to keep in mind the cics does not have a volume control for moh
so you need a source that has a preamped output (anything with a headset jack and volume control)
after you connect it to the system put a line on hold and listen , then adjust the moh volume from the source
when that is working ok hook it to the amp and adjust it's volume (on the amp)
HALLOWED ARE THE ORI
mike
but you need to keep in mind the cics does not have a volume control for moh
so you need a source that has a preamped output (anything with a headset jack and volume control)
after you connect it to the system put a line on hold and listen , then adjust the moh volume from the source
when that is working ok hook it to the amp and adjust it's volume (on the amp)
HALLOWED ARE THE ORI
mike
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- #5
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