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so can we just shut it off for everyone then? completely disable it?

I don't know what happened to my post i made yesterday... but basically: there isn't a shortcode in the system for recording (we haven't added it). what is happening is that an employee (using phone manage pro) hits the record button. I know we can turn on the advice sound clip, but for legal...

Ok...i can figure out the short codes...where do i go to do the buttons?

Hello, So I'm sure I'm just missing a basic setting in the configuration forms...but we need to turn off the ability for anyone to record (due to legal reasons). Can anyone point me in the direction to turn it completely off. The system is an IP Office 412 with 2.1(31). Thank you!

awesome, thank you for the quick response.

Hello, We currently have the IP Office 412 base unit with 2-30 port analog expansion units. We had the original setup professionally installed, but with the new 30 port expansion we want to put it in ourselves. What goes into adding the unit in? Can any of you tech guys give me a quick...

I did this, and it worked..almost. The problem I'm having now is that people calling from an outside number and dialing an extension that forwards out to a cell is showing up as (555) 555 - 5 (it leaves the 3 digit extension).

Tried it...many different way JConrad. It didn't do anything for me. Still showing up unknown.

ShortCode: [9]1N; Telephone Number: [1N] Line Group: 20 (long distance T1) Feature: Dial I should note that i did some searching on here yesterday and found some similar items (yes..after i posted), though they didn't solve the issue. One suggestion was to add Si in the Telephone number field...

This may be the fix for my question...where do i enter the "si" string mentioned here?

Hello, We have the IP 412, and have a seperate local and long distance T1. We have been having issues with the caller ID not being passed to Cingular cell phones over the local T1. The caller ID is passed fine to any other carriers (local or long distance). It is also sent to Cingular phones...

thank you guys for the replies..i'll look into contact store.

Hello, So we are about to implement a random call recording (which I have read plenty about on here). The question I have is about the storage of these files. From some quick testing, it appears that basically every minute of conversation breaks down to about 1 MB of data. Our current drive...

so if i change the frequency and encoding, will a larger file size matter? or by doing that, will it lower the size? thanks for your help

Hello, I'm getting ready to update our menu greetings for our IP office phone system. Our current greeting wav's are approximately 800 Kb each, which were recorded through a phone. The quality is ok, but we want to get a bit higher quality. I ended up having the 'company voice' come over...