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  1. SenorWatsonSan

    Product used in Policing

    Howdy, I have a couple UCx'es servicing Police Department offices. Mixture of using legacy Nortel Digital stations and newer Yealink SIP phones. www.ucxdirect.com E-MetroTel Stocking Distributor
  2. SenorWatsonSan

    Infinity One Softphone - Mic stops working multiple times a day - users often hard-reloading

    Greetings, Folks. UCx 250 Release 6 Latest/greatest updates run. Been an ongoing issue, reportedly. 4-person office. Hardwire USB Logitech headsets. 1 person's Infinity One app works fine. The other 3 people are reporting that after an hour or two of not using Infinity One, they'll get/place...
  3. SenorWatsonSan

    Final Disposition

    thread1812-1767037 A coworker brought this to my attention today. I had forgotten about it (obviously). I dug back through the service order history and found my notes on this. The resolution, sadly, was that the IT people never got back to me, and the band-aid solution of forwarding out via...
  4. SenorWatsonSan

    no more command line updates?

    Yes, kernel updates have always been done via the GUI. The parts that used to require the CLI were the SQL and the HTTP portions of the server. Now it's all GUI. I've seen what you mean with the web GUI hanging during an update. Normally I just walk away from them for 30 mins or so and then...
  5. SenorWatsonSan

    no more command line updates?

    We ran into this, too. Turns out EMT just implemented upgrades to their software update procedure. One thing they added is the ability to schedule updates. One thing they disabled is updates via the CLI. I imagine they did this because of how easy it is to corrupt a kernel when you're doing...
  6. SenorWatsonSan

    When I click 0 for operator in the dial by name directory the system hangs up on me.

    Nathanael, Just tried this and I see what you mean. I also have a misc application set up for "0" pointing to a specific extension "155" Dialing 0 in the directory returns a recording "Please hold while I attempt to connect you to the operator." and then it hangs up. Long story short; I could...
  7. SenorWatsonSan

    Caller ID inconsistent on sets ...

    Try hitting Feature811 This toggles the Caller-ID-Display-while-ringing setting. www.ucxdirect.com E-MetroTel Stocking Distributor
  8. SenorWatsonSan

    Planning for Hybrid UCx/61c

    That would certainly create a neater card layout, but remember that part of the beauty of converting a Meridian (or BCM/MICS) into a Digital Gateway is that you can just re-use the existing wiring. You just swap the processor card/SSD, and the existing cards and station ports become appendages...
  9. SenorWatsonSan

    Clarificaton on cloud solution

    The determining factor is the capacity of the UCx, meaning how many users you're licensed for, and the hardware capacity of the given UCx model. There is no cap on how many gateways you can connect to a UCx. www.ucxdirect.com E-MetroTel Stocking Distributor
  10. SenorWatsonSan

    Clarificaton on cloud solution

    I know that the UCx can connect to multiple digital gateways. We have a UCx 50 with two Gateways (both with Expansions) servicing a school. In theory, as long as there is network connectivity between your hosted virtual UCx and the on-site Digital Gateway, it should work up to your licensing...
  11. SenorWatsonSan

    Grandstream FXS Gateway

    Is your outbound CLI set? Sounds like you may be sending extension numbers as CLIs. Some trunks will only let you call outbound when you're sending an "originating number" that matches one of the numbers on that same trunk.
  12. SenorWatsonSan

    Polycom WebGUI inaccessible from UCx OpenVPN connection but OK onsite.

    Hey, look at that...I found a use for the Microsoft Edge browser. Thanks for the info, all. Using a different browser worked.
  13. SenorWatsonSan

    Polycom WebGUI inaccessible from UCx OpenVPN connection but OK onsite.

    Just to be sure I understand you: You're saying that you're using the OpenVPN running on your router/firewall, and not the OpenVPN of the UCx?
  14. SenorWatsonSan

    Polycom WebGUI inaccessible from UCx OpenVPN connection but OK onsite.

    Hello all, Hoping there's some kind of simple Polycom config-file setting to fix this; Recently adopted a site from a hosted phone solution. Brought a bunch of Polcyom VVX 400 and one Soundpoint 550 desk sets onto the UCx. All working fine. Today, I tried to log into the web GUI of one of...
  15. SenorWatsonSan

    Remote Polycom SoundPoint 335 cannot register to same system+account Xlite and Yealink are able to

    I found a setting that fixed it, and it wasn't on the Polycom. I suppose this is an example of "more than one way to skin a cat". UCx: PBX --> Extensions --> Ext 316 --> Device Options --> NAT = YES (default is no). This setting accomplishes (on the UCx end), what STUN accomplishes (on the...
  16. SenorWatsonSan

    Remote Polycom SoundPoint 335 cannot register to same system+account Xlite and Yealink are able to

    Your first interpretation was correct; I have a Polycom Soundpoint 335 trying to register to a UCx PBX from a remote location. Polycom is on my workbench at the office, UCx is onsite in client's LAN closet. These Polycom phones were inherited from the previous vendor (a hosted VoIP service in...
  17. SenorWatsonSan

    Remote Polycom SoundPoint 335 cannot register to same system+account Xlite and Yealink are able to

    Thanks for the response, curlycord. Two things: How was this Polycom working before, on the Hosted VoIP platform, if not via STUN? This isn't really a UCx issue, it's a Polycom/Network configuration issue, and there is no Polycom section on here. This still belongs there?
  18. SenorWatsonSan

    Remote Polycom SoundPoint 335 cannot register to same system+account Xlite and Yealink are able to

    Hello all, Hoping someone can shed some light. UCx EMetrotel PBX behind Sonicwall Firewall. Took over account from a hosted VoIP provider which had depolyed Polycom Soundpoint 335 phones. Onsite Polycom phones are working fine. Discovered that two users were remote. Had IT people...
  19. SenorWatsonSan

    Calls forwarded outbound via SIP trunks connect but no audio

    theislandtech, It's a Sonicwall. We've got a doc we hand to the IT folk on installs, and the SIP ALG advisement is a part of it. SIP ALG should be off. ucxguy, Port forwarding is our preferred method. We always try to get the IT guy to forward all the ports we would like opened (and if you can...
  20. SenorWatsonSan

    Calls forwarded outbound via SIP trunks connect but no audio

    Interesting....it's a mixed bag, this setup. I already had the public IP and local network definitions, but I didn't have "progressinband = yes" I added that to the config file as you specified and reloaded. Call forwarding w/audio WORKS OK using this: VOIP.ms DID -> Inbound DID route -> Misc...

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