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It was recently asked of me if we can do the following on 7.X Using the phone system, can we create different 'types' of busy and have CCR record them as such. Example: Phone has 8 short keys - we want to bind them to a busy action and record it. Example key 1 - regular hold, key - 2...

For a second time, I realize there is no 7.1. it was a typo and i didn't notice it till after, can we NOW put that to rest..heh If my example was wrong, the point that I'm asking about, how fluid the transition from 7.X to 8.X is. I never realized it has to be specific to one particular issue...

sq12345, yes. I get that.. Monkey, I'm just looking for general issues others might have had when upgrading... I understand the features of 8.X. Basically putting together a pros/cons of upgrading the software and hidden issues that could prevent a good upgrade.

Good Day, I'm looking for any information pertaining to upgrading from 7.X to 8.X. Is this beneficial in the long run, disregarding the bug fixes which are obvious. Example, reporting in 7.X appears to be ugly and very incomplete as well as it has a number of bugs that prevent proper...

Fonedoc, We need to poll each phone, this will allow that?

We are trying to collect information from the network on our actual phones. Are we able to get SNMP information from each device or just from the main pbx?

We recently tested Xima and thus far, I'd say there is more Cons then Pro's. Though the ability to create great reports is there, i find it to have a lack of Documentation when it comes to creating the formulas needed to ensure you are getting the correct data. Our company will be moving to...

Bumping this Thread as I'm still looking for an answer. Anyone have an idea as to what i can do here?

External call coming in but when the call comes in, it displays the agents name on their phone also, I would like to remove that and only have the huntgroup associated with the 1800 number, being displayed. Basically, from the graphic, remove the agents name (sohrab falahatk) and only have the...

No ideas anywhere??

I want to know if it's possible to drop the "agent name" for an incoming call. We are having an issue where the short codes we are using to display the hunt group is misleading. Example : See Attachment. I would like to remove the agents name and just have the PCMF N (hunt group name)...

We don't use that option, I just wanted to clarify that. We have no time limits set for any of the Ques. The nature of this beast would put time constraints on our tech support and we all know that the end client is never as capable at listening to the instructions as we'd like them to be...

Excuse my ignorance here, I'm new to this phone system and being thrown into the mash here.. For clarity sakes.. " Note also that Voicemail Pro will not allow a value already announced to an existing caller to increase. " - Does this mean, when a client connects and told they have a '3min...

I was recently asked the following: "Can you please verify if we can give priority to a specific phone number within our phone system? This would be so that when users contact us through this phone number, they would jump the queue and be next in line for service." Bascially, we have 1...