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No remote access, system is pretty locked down. I've reviewed the Scheduler logs and removed duplicate agents from the schedule.

Supervision - Disk Free 11% No Screen Recordings Which log do you want to see, Lock Manager?

NICE CLS 8.9, in our other site, admin is reporting the following error in supervision "No more locked space on disk" We are also getting alerts that read "Lock/Unlock request received but call was not found on Logger.\(1502\):1502" We ran queries to identify locked calls, but only a handful...

I tried extra nice but couldn't find anything other than 2 pdfs, they didn't really say anything helpful. I will try email David in the am. If you have any other suggestions I'm all ears, you seem to have the magic NICE touch! Thanks again!

Hello! Recently we added a new ACD to our CMS to handle a new PBX. We need to add this to our NICE Analyzer tool but have no documentation on how to do it. Can anyone provide the configuration documentation for NICE Analyzer 3.1 (the build is 19) as we do not have this document. This would be a...

Hello! Recently we added a new ACD to our CMS to handle a new PBX. We need to add this to our NICE Analyzer tool but have no documentation on how to do it. Can anyone provide the configuration documentation for NICE Analyzer 3.1 (the build is 19) as we do not have this document. This would be a...

Let me see what I can do. I'm going to try to restart the Logger first, to see if that helps clear up the issue. Secondary to that, I will restart CLS and then if still not clear we will look at reporting levels. I appreciate your help. This problem just started to occur after 9 years of no...

I don't think there is a SP applied to this logger, but the full version from the Digital Logger window is 9.1.09.35. I have another logger with this version and it is able to playback calls through the extension side playback feature.

Information compiled so far.... Local Playback works just fine. RAP answers when called. We are able to listen to SOME calls but more often than not we cannot listen via extension. Saving the call for local playback works just fine. Playing after saving the call locally via extension side...

Is there anything I should be looking for specifically in the CHANSRVR or Output Manager logs?

Also, I have all loggers using W32time and pointed to CLS as time source, call times should be uniform across the loggers/CLS db.

Let me check on the logs. We are able to play some calls over the same RAP units and others receive this issue so I think we can rule out the RAP unit. Let me get the other information.

We are having a peculiar issue where the audio too short error appears when we attempt extension side playback. Playing the call locally over the sound card works just fine. So it's not a true mapping issue, I don't think... Anyone have any ideas as to what may be causing this issue? This is for...

Its my user name at gmail. Thank you.

So far so good, any ideas on impact of raising this value? Or any idea on possible maximum stable value? Thank you so much for all of your help!!!

Thank you for this information. If we change the settings, do we need to remove any files or will the new settings create the additional table space once CLS Services are started again? I will be attempting this tonight.

Also, is there a password needed to modify this setting? Where in server features is it? I wasn't able to find it.

Will the agent login table automatically grow, or do we need to move that out of the directory as well? Thank you for the response, we've been trying actively to find this information but have little reference material beyond basic admin instructions.

The error number is (1472)

Need some help, hoping there are a few 8.9 experts still out there! We have an issue where each day around 11:30 - 12:00 in the afternoon we see our CLS shoot "Agent Logon Table Overflow" at us in Supervision. The agents logging into the PBX after this who are recorded show as Agent 0 in the...