Lock/Unlock request received but call was not found on Logger

[WDouglass27]

NICE CLS 8.9, in our other site, admin is reporting the following error in supervision "No more locked space on disk"

We are also getting alerts that read "Lock/Unlock request received but call was not found on Logger.\(1502\):1502"

We ran queries to identify locked calls, but only a handful have appeared. Any ideas on what to do to solve this issue would be appreciated, please let me know what other information I can provide. Thanks!

 

[nice12345]

can you post the scheduler log off cls. this message is caused by QA schedules locking calls on hard disk of logger, maybe you need to do some housekeeping. are you using screen recording also.if you launch the schedule or recording programs check to ensure you arent using redundant schedules. in supervision it will show disk space on logger what percentage does it show. if you have run a channel query for locked calls and not many are showing then i would check logs on cls

 

[WDouglass27]

Supervision - Disk Free 11%
No Screen Recordings
Which log do you want to see, Lock Manager?

 

[nice12345]

if you can post all cls logs even better. is there remote access available

 

[WDouglass27]

No remote access, system is pretty locked down. I've reviewed the Scheduler logs and removed duplicate agents from the schedule.