Search results for query: *

Thanks for all the suggestions Tom. I'm going to go back to the manuals to re-familiarize myself with group coverage, ugh. All of my extensions that I want to have VM coverage are also accesible with a DID number. And they all need to be in group coverage too. I'll let you know if I figure...

Customer has a DSLPipe with one public IP and is using single NATting on the LAN side. They want to run a VPN server on the LAN side (PPTP or L2TP). It doesn't look like they can create a NAT static mapping to allow GRE, only TCP or UDP. Tried setting the VPN server as the default server...

These are coverage groups, not calling groups.

Sorry if I'm not being clear. The three groups each have 3 or more extensions as senders. Researchers need to also need to be coverage receivers for their own group (02) and group 05 too. There aren't enough coverage buttons allowed to go to individual extension coverage. How does this work...

The three groups are 3 actual coverage groups: 01 (developers), 02 (researchers) and 05 (big fish). Each group has at least 3 individual extensions in it. desired daytime behavior: DID call rings at developer extension 5131 in group 01. If user not there after a few rings, the call should...

5 Analog DID lines, 2 blocks of 20 DIDs. One DID per individual extension. 4 digit extensions and getting 4 digits on the DID trunks. All the phones in the system (at least those I want covered by VM) are MLX. The main business number is also a DID number, but that rings on primary cover...

Thanks Tom. These are all DID extensions, sorry for leaving that out. I had tried that before, but I need the group cover overflow go to the mailbox of the original extension that was called. It didn't seem like that type of routing after being in a group cover was possible. I was also...

Our office is small with about 12 primary users/extensions. Policy is to have any ringing phone during business hours answered by a human. Most users have MLX-10DPs, the 3 people who answer most of the calls have MLX-28Ds. Currently, we group extensions into 3 groups and put 3 group coverage...

Ok, thanks. I was under the impression any digits in any position in the possible extensions had to have the selector codes set for direct ext. transfer. That did seem limiting, especially for a shop with a lot of phones.

I've looked all over for this and can't find the answer. I'm pretty sure it can't be done, but thought if anyone knew it would be the people in this forum. Merlin Legend R6 & MLM 007 with DID and 4 digit extensions. Two extensions have 0 in them, eg. ext. 5120. They want callers to the main...

I don't know the exact answer, but I'm thinking the load must be more than a regular 012 for two reasons: 1) The installation instructions dictate you must use a 391A3 power supply. Pretty sure the 012 is fine with a 391A1. 2) There is a physical disk drive spinning in the 007 MLM which has to...

The vendor is going to swap the module. He still maintains Avaya never let them replace the drive, only get a whole new 007 MLM. That seems odd to me considering the removal/installation directions are in the MLM manual as is the re-serialization procedure. I did manage to get the 391A3 and...

Thanks. FYI, I'm still waiting to hear the results on the vendor's 007 MLM ticket with Avaya. If he won't send me a new drive, I'll be in touch with you. It's nice the system remembers a board until you renumber. Seems like that would be helpful in some failure modes where a replacement...

I think I'll go the newer route. We barely need 7 ports ever since the internet killed the modems... Luckily the only thing beyond the three 012s is the damn 007 MLM which wasn't working yet anyway and I had to pull that when I reverted back to the 391A1. I have migrated the 7 t/r users onto...

Thanks. I do have another option: Although I currently have three 012 cards installed, I only need about 7 t/r ports. I found out that I have a spare 012 with an integral ring gen. in it. I'm thinking it might make more sense to pull all my basic 012's and put in the spare with the ring gen...

I had to replace my 391A1 P/S with a spare 391A3 in order to install my 007 MLM module. Unfortunately, I missed noticing that the 391A1 had a ring generator in it. Then people started saying things like "the fax machine's not answering". Oops... I thought maybe I could swap the ring...

Employees do each have DID numbers. But I can't let the offsite employee during the day call in and hit *7 since: 1) VM is only on at night so the attendant won't answer and 2) Employees phone are covered multiple ways since policy has a human answering all day so a co-worker would answer...

I spoke with the vendor and he said: "Let me have my Merlin tech call you. People call him from all over the country about these systems..He's the best...etc." I just got off the phone with the tech, he had never connected to the 007 MLM with a serial connection. Told me he was not aware of...

DOH! Sorry for the confusion. I think I thought I had an 007 MLM module with a version number of R3. I was tempted to try the straight-through serial especially since the serial port on the module was female and I had to use a gender bender to get it hooked up. Should have trusted my gut...

Ok, so the null modem deal was a disaster. Despite 3 different null modem adapters/cable setups and 3 different PC's I could not get connected to the com port on the module. (I'm pretty sure it's not the null modem cabling since I could connect two of the PCs with the cable and see characters...