stillusingmerlin
Programmer
Our office is small with about 12 primary users/extensions. Policy is to have any ringing phone during business hours answered by a human.
Most users have MLX-10DPs, the 3 people who answer most of the calls have MLX-28Ds. Currently, we group extensions into 3 groups and put 3 group coverage buttons plus a primary coverage button for the main business extension on most of the phones.
We are integrating an MLM 007 VM soution and want the VM to answer immediately at night right and during the day after some excessive number of rings without an answer (yes, I know this means the "policy" has failed...)
It seems like I have to remove the existing coverage groups to put the extensions into the VM coverage group. But I can't go to individual coverage buttons for each extension b/c I hit the 8 coverage button limit.
Any suggestions for how to do this?
Most users have MLX-10DPs, the 3 people who answer most of the calls have MLX-28Ds. Currently, we group extensions into 3 groups and put 3 group coverage buttons plus a primary coverage button for the main business extension on most of the phones.
We are integrating an MLM 007 VM soution and want the VM to answer immediately at night right and during the day after some excessive number of rings without an answer (yes, I know this means the "policy" has failed...)
It seems like I have to remove the existing coverage groups to put the extensions into the VM coverage group. But I can't go to individual coverage buttons for each extension b/c I hit the 8 coverage button limit.
Any suggestions for how to do this?