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Unfortunately we're still here having the same time offset issue. Last Friday Afternoon Avaya Tech support provided these two similar solutions via e-mail to me that I'll put between the quotes: " Ensure the CMOS time is correct. Using your Internet Browser navigate to Sun.com and download...

Thanks everyone for your help. The Avaya 3rd party tech that assisted me last Thursday night did an upgrade from CCR 1.1 to CCR 1.2, he didn't uninstall the old version 1st. Earlier today Avaya Corporate Tech Support gave the not-helpful suggestion to the Avaya 3rd party tech I've been directly...

Hello, This is in reference to ContactStore that was Witness but is now Verint Systems, we're running IP Office ContactStore csipo-7_8sp1_16. Since the Sunday time change, so far all ContactStore call recording data is behind one hour. I've fixed this (I believe Java-based) issue before with...

Intrigrant: I hope I don't have to take this situation to that extreme!

tlpeter: Hello, The IP Office is a 500 System Server The version of IP Office system software is 5.0 (18) We're currently running CCR Version 1.2.2.78. Started out on the CCR journey a few weeks ago with 1.1.2.3 We have two Avaya-related Dell servers The OS on both of them is MS Windows...

hello, We upgraded from Avaya CCC call center technology to CCR about three weeks ago (installed 1.1 on 2/21/09) and CCR has never work correctly. The last few business days I've been dealing with some paid Avaya 3rd party tech support assistance to try to get the CCR issues resolved but...

thanks for the info! david

hello, we have an avaya ip office 400 system server 700417207 with 46(23+23) voice lines going coming in from the outside of our office and 46(23+23) lines going to a dialer server. We want to add line capacity to have 46 more lines coming into our office. Is that possible with the system...

that was it, thank you!! So why did having forced login enabled make this work? Why was that step necessary? thanks, david

hello, in my office the production manager used to have setup a preset reports in CCC reporter to be automatically e-mailed to her ever day. She had set this up in January and it had been working fine ever since. Yesterday she for some reason clicked Clear and cleared out her e-mail address...

hello, about a week ago I added a new Hunt Group to our IP Office manager and voicemail pro software and have been successfully making calls to it. Today I was trying to add an entry for the new hunt group in Call Center View's Group List, but in the Available Groups selections it's not in...

last night I rebooted the server after applying the java time patch earlier in the day and this morning the contactstore times are *still* behind an hour?? What do I do now to fix this problem?

this is a post to go with thread940-1344297 which has been closed. Yaze, Hello, we're having a similar problem at our company with ContactStore and IP Office. The time is correct everywhere except the ContactStore recordings. After talking with an Avaya engineer who verified that everything...

AZJeepGirl & tlpeter thank you for the replies the new hunt group that I'm having the Hours trouble with doesn't have any call traffic coming in on it yet (will next week) but the phone system in general has calls coming in to other hunt groups. So you're saying that I need to make this Hours...

hello, We use Voicemail Pro with our IP Office 500 PBX system. Starting yesterday, I'd been tasked with added a new hunt group, OSC, into Manager and related new settings into Voicemail Pro so that calls coming into the system on a certain 4-digit number from our phone provider get routed to...

TheTaker, Hello, We used to have paid support for them, but it ran out a few months ago, and right now we're not willing to pay for another year of their support...yes, I've had not much luck finding help on the internet, that's why I was posting here! thanks, david

Hello, Recently I noticed that the data on one of the Spectrum wallboards (attached to user 1's pc) the variable portion of it wasn’t updating from what was being shown in real-time by the CCC View. I then discovered that the wallboard has become disconnected from that port when the case was...

The Taker, Hello, I believe I'd like to get it working the File method instead of the IP server/client choices that Microcall provides. Yes, right now, Microcall won't read the SMDR.CSV file that's being outputted by the IP Office Delta Server application. thanks, david

TheTaker, Hello, I do have Delta Server outputting a smdr.csv file, and I can go through Explorer and open the file on the Delta Server pc in Excel from the pc that has Microcall installed and I can Ping from the Microcall pc to the Avaya Delta Server pc. Where I'm stuck is that I've tried...

can anyone help me with this? thanks, david