can't get Avaya IP Office Delta Server v5 and Microcall to talk

[dgr72371]

hello,
We have an Avaya IP Office 500 phone system that was recently installed. It uses Delta Server v5. I've been going on the SMDR page and trying to find the right setting to make there and then going on our Call Accounting software package Microcall which used to work fine with our old AT&T Definity analog/digital phone pbx (used a serial connection) and finding the right either File or TCP/IP (right now trying to get tcp/ip to work) settings to make for it so that Microcall and the Delta Server talk and we can then collect call accounting data from the IP Office like we used to with the Definity.
Can anyone help me with how to setup both the SMDR page for Delta Server v5 and the Data Collection Options screen in Microcall so that the two will communicate? Here's the settings I have a present:
delta server/smdr:
smdr log file enabled checked
smdr file name : a directory and filename on that server
smdr port enabled checked
smdr port 8082
send data every smdr

microcall data collection:
data source name: avaya ip office
data source type: tcp/ip server
under the tcp/ip tab: the ip address of the delta server and port 8082

thanks in advance,
david

 

[dgr72371]

can anyone help me with this?
thanks,
david

 

[IPOfficeIreland]

what can and can't you get working?

can you get delta to output to a smdr.csv file?

 

[dgr72371]

TheTaker,
Hello,
I do have Delta Server outputting a smdr.csv file, and I can go through Explorer and open the file on the Delta Server pc in Excel from the pc that has Microcall installed and I can Ping from the Microcall pc to the Avaya Delta Server pc. Where I'm stuck is that I've tried every combination of configuration settings in Microcall and the Delta Server SMDR config screen to make Microcall either read the smdr.csv file or communicate via IP address and port 8082 with the delta server and in both cases Microcall just tells me "the collection source is not collection" and errors out. I don't get any data coming across on the Test Microcall screen either, just some header information about the type of connection I have setup in Microcall.
thanks,
david

 

[IPOfficeIreland]

HI David,

so, delta creates the smdr file, you can open it but you don't want this, you want tcp output to the Microcall server ip address?
or what you are saying is that Microcall doesn't recognise the file or output from the IP Office?

 

[dgr72371]

The Taker,
Hello,
I believe I'd like to get it working the File method instead of the IP server/client choices that Microcall provides. Yes, right now, Microcall won't read the SMDR.CSV file that's being outputted by the IP Office Delta Server application.
thanks,
david

 

[IPOfficeIreland]

sorry David, no exp or microcall. cant find anything on the net for them either. have you tried the support number? that's all the online help they give!

 

[dgr72371]

TheTaker,
Hello,
We used to have paid support for them, but it ran out a few months ago, and right now we're not willing to pay for another year of their support...yes, I've had not much luck finding help on the internet, that's why I was posting here!
thanks,
david