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Supernova99 thank you for the ideas, I ended up re-engineering the install to figure out what the previous tech, who installed the programming, had done. The Mitel 3000 (using 4120 phones) does not want the lines labeled/named in the PTSN tab on the programming record. Once I removed the line...

I am having trouble with a new Mitel 3000. The caller ID is displaying after the handset is picked up, but not before. I am new to Mitel and the program looks correct, any advice would be welcomed.

Thank you for your time, I have been racking my brain on this for several days . I really appreciate the assistance.

Yeah I cannot get the "directory to play". I have the CCR Tree up and working, but at the end of the greeting it never giving the option to listen to the company directory.

I have programmed a CCR tree it is enabled, but I cannot get the directory to play it, I do hear my greeting 1 though. I have checked marked the box in the menu and it still does not play. Any help would be appreciated.

The customer wants the message indicator light to work , I have enabled the message wating feature. I looked at the sets and they all show the old M7310's. I changed the sets on Monday and they have not changed.

I have a customer who wanted new phones. I changed out the ten M7310's they had with T7316E's, but the CICS won't recognize the new sets. How can I change this? I have gone into maintanence and no luck. Please help..

Thanks the Feature*831 turned it off. I appreciate the help.

I have a Nortel CICS 7.0 no Auto Attendant on the Voicemail , but after 4 rings the CICS answers and puts callers on hold. How do I shut off Auto Attendant on the CICS?