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I need to move an M2250 console because the customer (hotel ) is remodeling the office. The current setup has an amphenol adapter at the console to take the 25 pair to 8P8C then CAT5 back to the MDF. The console needs to be moved toe a different part of the office. 1) Can i unplug the...

Well, the file attach didn't work, so here's the snippet: 08:50:24 TIA Msg 37Cm9931j*!!IF110916084923110916085024(Line 5.1)T1 Line 5 08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24...

I have attached a snippet from an smdr log from a failed attempt. Perhaps someone can tell what the problem might be. Thanks in advance!

I am stumped as to how to resolve a situation whereby some incoming calls to our fax number are not connecting to our online fax service (efax). I have looked at delta server logs to try and diagnose the problem, to no avail. I have the system (IPOffice 406v2, v4.2 (23)) set up to forward...

Something very weird preceded all of this - no calls were coming in or out on Monday - it took me awhile to figure out that the licensing was showing up invalid, and the only way I could correct that was to reinstall the Admin software. It seemed like something really whacked the system. Don't...

Ok, tried *00 . Nothing. T

They're completely dead - tried dialing anything, but not *00. When I get back to the unit, I'll give that a try though.

Ok, I finally got back to the system to do some more diags. I removed the extensions, rebooted and hooked-up the test phone. No dial tone. BP1 still says it is busy, while BP2 is idle. Thanks again. Tom

But there is no option to remove (in Manager) - only "New", "Copy" and "Validate". What am I not doing?

Thanks.. I must be a noob, because I can't see where to remove those ports. Do you mean within System Status? Don't see how to remove them. Looked in Manager. I can remove the extensions, if that is what you mean. Tom

No dial tone on either port. Port 1 just keeps showing busy, and the status hasn't changed since the last reboot. Port 2 shows Idle, for the same amount of time as Port 1.

Ok, I added potential members to our existing Receptionist HG, and changed the button from Follow Me Here/Cancel to Hunt Group Enable/Disable. I assume this is what you meant. We'll give it a go and see what happens. Thank-you for your fast reply! Tom

Hi... I have a client that would like to have a rotating receptionist on a daily basis. I've gotten it to work somewhat by adding a "follow me here" and a "follow me cancel" button on each person's phone. It works for the most part, but it isn't consistent enough to have it as a permanent...

Hi, We've got a couple of aging PE2600s and want to replace them. We are not in a position to go 100% cloud because of bandwidth limitations, and we have Quickbooks Enterprise that will have to reside in-house. Have about 25 users, with some growth in the next year (5-10 addl). Current...

I've got a user who works from his home office, and uses Comcast digital voice as his provider. There is a DID pointing to his extension (207) at our main office (IP406), which I forward to his extension (107) at the remote office (IP Small office). I have unconditional forwarding turned on at...

Was wondering if it is possible for a caller to zero-out while in park, rather than wait for the ringback timer? If so, how to do it? Thanks Tom

Hi, We have Site A with IP406 and Site B with IPSOE connected via VPN. We have users that spend time in both offices and rather than have to check two voicemails all the time, I thought hot desking may be the answer. I set it up, but it doesn't appear to work between sites. It hot desking...

Does anyone know how to find which firmware is currently on the 5610 and 5620 IP phones? I can find the IP Office versions easy enough, but that on the phone itself remains elusive. Thanks Tom

Another option I was wondering about is whether a .wav file can be played over the paging system when the hunt group goes into overflow. Then, anyone can pick up the call. Is this possible and would it be a shortcode, a script in VMPro? Thanks

Does anyone know if it is possible to have a hunt group overflow to an overhead paging speaker, and how to do it? If our receptionist hunt group is away from their desk or otherwise occupied, I would like to have the call overflow to the paging system, so that the call would ring overhead. Then...