Fax forwarding to online service problems

[colotom]

I am stumped as to how to resolve a situation whereby some incoming calls to our fax number are not connecting to our online fax service (efax). I have looked at delta server logs to try and diagnose the problem, to no avail.



I have the system (IPOffice 406v2, v4.2 (23)) set up to forward calls to our fax number via incoming call route to efax. Randomly, it appears, a few calls do not go through. I cannot figure out if it is an issue with our system, efax or both. Previously, one of the T-1 lines had some performance problems which cBeyond cleared-up, but the fax issue remained.



Any ideas?



Thanks

Tom

 

[Bas1234]

Try to make a trace in the Monitor tool.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[amriddle01]

Run an SSA continous log and then play it back when you know a fax or two has failed

http://www.ipoffice.tel

 

[colotom]

I have attached a snippet from an smdr log from a failed attempt. Perhaps someone can tell what the problem might be. Thanks in advance!

 

[colotom]

Well, the file attach didn't work, so here's the snippet:

08:50:24 TIA Msg 37Cm9931j*!!IF110916084923110916085024(Line 5.1)T1 Line 5
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>5755</DDI><STATE>STATE_ALERTING</STATE></Transaction>
08:50:24 Delta2 CALL:S 5.13.1,0.38758.0,8,0,1,0,1,0,Line 5,,Line 5,7.2,0.0,100.0,93032007342,0.0,9703398276,,,0,5755,100,,0,16,0,1,0.0,,,,,,,0,14,0,0,0,0,enu,,0,,0,0,0,0,,9050,0,0,,0,,3,0,0,0,0,0,0,1,618,1,,,,,,,,,,,,,,,
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>5755</DDI><STATE>STATE_BUSY_SETUP</STATE></Transaction>
08:50:24 Delta2 CALL:S 5.13.1,0.38758.0,8,1,1,0,1,0,Line 5,Line 5,,7.2,7.9,100.100,3032007342,0.0,9703398276,,,0,5755,100,,0,16,0,1,16.0,,,,,,,0,114,0,0,0,0,enu,,0,,0,0,0,0,,9050,0,0,,0,,3,0,0,0,0,0,0,1,618,1,0,0,,0,,3,0,0,0,0,0,0,1,618,1
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>NetworkReached</TRANSACTIONTYPE><SUBTYPE>TrunkToTrunkNetworkReached</SUBTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><CALLINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></CALLINGPARTY><ALERTINGTRUNK><NAME>Line 5.8</NAME><ID>9168</ID></ALERTINGTRUNK><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI></Transaction>
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_ALERTING</STATE></Transaction>
08:50:24 TIA Msg 37Cm9931j*!!PF110916084454110916085024(Line 5.8)T1 Line 5
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.8</NAME><ID>9168</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_ALERTING</STATE></Transaction>
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_BUSY_SETUP</STATE></Transaction>
08:50:24 XML <Transaction><CALLTIME>9/16/2011 8:50:24 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:24 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.8</NAME><ID>9168</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_CALLING</STATE></Transaction>
08:50:25 Dn 8755 Sp Ic Alerts : 1 Sp All Alerts : 1
08:50:25 Dn 9160 Status : 2 GT Trunk Pres : 10 Members in Each State : 12,0,1,21,0,0,0,2,0,0,0,0,0
08:50:25 Dn 9168 Status : 6 Last Con Device : 9161 Date Last Call : 110916 Time Last Call : 084454 Date Last State Change : 110916 Time Last State Change : 085024 MSTT Ready : 31336
08:50:25 Dn 9161 Status : 6 Last Con Device : 9168 Date Last Call : 110916 Time Last Call : 085024 Date Last State Change : 110916 Time Last State Change : 085024 MSTT Ready : 27579 GT Trunk Pres : 10
08:50:26 Delta2 CALL:S 5.13.1,0.38758.0,1,1,1,0,1,0,Line 5,Line 5,,7.2,7.9,100.100,3032007342,0.0,9703398276,,,0,5755,100,,0,16,0,1,16.0,,,,,,,0,2853,0,1,0,0,enu,,0,,0,0,0,0,,9050,0,0,,0,,3,0,0,0,0,0,0,1,618,1,0,0,,0,,3,0,0,0,0,0,0,1,618,1
08:50:26 XML <Transaction><CALLTIME>9/16/2011 8:50:26 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:26 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>CallEstablishing</TRANSACTIONTYPE><SUBTYPE>TrunkToTrunkEstablishing</SUBTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><CALLINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></CALLINGPARTY><ALERTINGTRUNK><NAME>Line 5.8</NAME><ID>9168</ID></ALERTINGTRUNK><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI></Transaction>
08:50:26 TIA Msg 37Cm9931j*!!IB110916085024110916085026(Line 5.1)T1 Line 5
08:50:26 XML <Transaction><CALLTIME>9/16/2011 8:50:26 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:26 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_ALERTING</STATE></Transaction>
08:50:27 Dn 9160 Status : 2 Members in Each State : 12,0,1,21,0,0,0,1,0,1,0,0,0
08:50:27 Dn 9161 Status : 8 Date Last State Change : 110916 Time Last State Change : 085026 MSTT Busy : 2
08:50:27 Delta2 CALL:S 5.13.1,0.38758.0,2,2,1,0,1,0,Line 5,Line 5,,7.2,7.9,100.100,3032007342,0.0,9703398276,,,0,5755,100,,0,16,0,1,16.0,,,,,,,0,3750,0,0,0,897,enu,,0,,0,0,0,0,,9050,0,0,,0,,3,0,0,0,0,0,0,1,618,1,0,0,,0,,3,0,0,0,0,0,0,1,618,1
08:50:27 XML <Transaction><CALLTIME>9/16/2011 8:50:27 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:27 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>RemoteCallCompletelyEstablished</TRANSACTIONTYPE><SUBTYPE>TrunkToTrunkEstablished</SUBTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><CALLINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></CALLINGPARTY><CONNECTEDTRUNK><NAME>Line 5.8</NAME><ID>9168</ID></CONNECTEDTRUNK><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI></Transaction>
08:50:27 TIA Msg 37Cm9931j*!!IR110916085026110916085027(Line 5.1)T1 Line 5
08:50:27 XML <Transaction><CALLTIME>9/16/2011 8:50:27 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:27 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.1</NAME><ID>9161</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_CONNECTED_INCOMING</STATE></Transaction>
08:50:27 TIA Msg 37Cm9931j*!!PB110916085024110916085027(Line 5.8)T1 Line 5
08:50:27 XML <Transaction><CALLTIME>9/16/2011 8:50:27 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:27 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>ASideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.8</NAME><ID>9168</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_CONNECTED_INCOMING</STATE></Transaction>
08:50:27 XML <Transaction><CALLTIME>9/16/2011 8:50:27 AM</CALLTIME><TRANSACTIONTIME>9/16/2011 8:50:27 AM</TRANSACTIONTIME><TIMEOFCALLARRIVAL>9/16/2011 8:50:24 AM</TIMEOFCALLARRIVAL><TRANSACTIONTYPE>BSideStateChange</TRANSACTIONTYPE><DIRECTION>Incoming</DIRECTION><CALLID>9050</CALLID><INITIATINGPARTY><NAME>Line 5.8</NAME><ID>9168</ID></INITIATINGPARTY><PILOTNUMBER><NAME>Pilot Number 5755</NAME><ID>8755</ID></PILOTNUMBER><CLI>9703398276</CLI><DDI>3032007342</DDI><STATE>STATE_CONNECTED_OUTGOING</STATE></Transaction>
08:50:28 Dn 8755 LWC Ans : 3 All Calls LWC Ans : 3
08:50:28 Dn 9160 Status : 2 GT OG : 10 GT Trunk New Ans : 6 GT Trunk PCA : 6666 GT Trunk GOS : 5000 GT Trunk Avg Ans Time : 1350 Members in Each State : 12,1,2,21,0,0,0,0,0,0,0,0,0 GT All Calls Made : 10
08:50:28 Dn 9168 Status : 1 Outgoing : 5 Og Call Rate : 588 Date Last State Change : 110916 Time Last State Change : 085027 MSTT Busy : 81 GT OG : 5 GT All Calls Made : 5 All Made Calls From Here Today : 5
08:50:28 Dn 9161 Status : 0 PCA PSTN : 6666 GOS PSTN : 2857 PCA All : 6666 GOS All : 2857 Date Last State Change : 110916 Time Last State Change : 085027 MSTT Ringing : 1 GT Trunk New Ans : 6 GT Trunk PCA : 6666 GT Trunk GOS : 5000 GT Trunk Avg Ans Time : 1350