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  1. jawillo

    IPO Gateway Assignemnt issue

    Thanks for all your suggestions. I tried to set up that static route as you suggested (in both the non ATT router and the IP Office Manager), but I can't seem to get it to work. I'll keep poking around. In the meantime, I had to program each phone individually with the gateway (and IP...
  2. jawillo

    IPO Gateway Assignemnt issue

    We're in the middle of an office move, but we still have some equipment (and DID lines associated with) our empty building. So, our IP Office units are split up at the moment. The main gateway (100.1) at our office points all traffic out to one ISP (not ATT). Since this is the "03 Router" entry...
  3. jawillo

    IPO Gateway Assignemnt issue

    Ah, I see. Is there any way to assign a different IP to just the phones then, or is that the only way? Thanks!
  4. jawillo

    IPO Gateway Assignemnt issue

    Hello, I am running voice and data both on one subnet. I have all of my computers and phones currently using 192.168.100.1 as their gateway. I need to start using 192.168.100.25 for the phones only so they can talk to our IPO on a 2nd subnet. I'm having the hardest time figuring out how to do...
  5. jawillo

    Voicemail User Semi-Disappear

    I do manage two buildings, each with their own IPO and manager. How would they be overwriting each other? Any hints as what to look for or what to change? Thanks
  6. jawillo

    Voicemail User Semi-Disappear

    Hello, I have had one user (and now more than one) who's voiceopsmail access seems to disappear from time to time... The symptoms are as follows: - Their name disappears from the Dial-by-Name Directory - When calling their voice mail directly (#Extn), the caller gets redirected to their own...
  7. jawillo

    Conference Call Recording?

    Hello, Sorry if this is simple or covered elsewhere... Is it possible to record a conference call at all? My users are not using Phone Manager or anything, but we do have Voicemail Pro, and I thought I read something somewhere about this being possible... Thanks so much
  8. jawillo

    Changes to PBX for Caller ID

    Hello, I currently have a block of numbers (123) 456-7800 to 7899. I am running IP Office. I want to split up the caller ID for the last twenty (7880-7899). In order to do so, my network/PRI provider is saying that I need to make changes in the PBX... Trying to contact my phone vendor has...
  9. jawillo

    IP Office Hold Music

    Yeah, I totally agree. It sounds like a case of "You sure it's plugged in?" but, it's solid. I can listen to it fine with headphones and I've checked in at least 10 times to make sure I'm not making some bonehead move. The *34 gives me the default beeps still. I'll give the .wav file in the...
  10. jawillo

    IP Office Hold Music

    I thought this was supposed to be simple too! I saved and rebooted Headphone-out to Audio-in on the back of the IPO. (it's the one on the right when looking at it from the back) When I try to put calls on hold, from internal and external, I still just get the generic *beep, beep* that IPO...
  11. jawillo

    IP Office Hold Music

    Ok, thanks. It doesn't seem to be working. I'll try playing around with it some more.
  12. jawillo

    IP Office Hold Music

    Hi, Sorry for the seemingly simplicity of this question... but... How do you set up Hold Music with IP Office 5? I have an mp3 player plugged into the Audio jack on the back of the unit, but I am still not getting any music on hold (just the two beeps). And, for internal hold... is it...
  13. jawillo

    1 IPO Router, 2 Subnets

    hey, thanks for everyone's help! it turns out it's just a router issue between the subnets... the .200 traffic was being redirected to a different gateway! for reference though, the above entry into the IPO unit was necessary: " IP Address: 192.168.100.0 IP Mask: 255.255.255.0 Gateway IP...
  14. jawillo

    1 IPO Router, 2 Subnets

    From the .100 network, I can ping anything on the .200 network. I am, however, having problems pinging the .100 components from the .200 network... Maybe it's just a routing issue? I don't know yet. The other subnet is for a separate division within the company I work for. We don't want the...
  15. jawillo

    1 IPO Router, 2 Subnets

    Hi, I am currently trying to run two subnets off of one IPO 500 unit. I think this is possible... but I am getting some funny errors. The IPO resides at 192.168.200.220 The other subnet is 192.168.100.xxx Network info from .200.xxx: VM Pro Server: 192.168.200.9 IPO 500: 192.168.200.220...
  16. jawillo

    Random IP Office Reboot

    TheProvider, I also checked my hunt group status, and I don't have any set to do a recursive overflow as you described. thanks for the input though. Avaya is supposed to be working on a patch for this... but, they're proving difficult in providing a completion date for us.
  17. jawillo

    Random IP Office Reboot

    jml, "the initial information monitor posts is how long the system has been up for? Does the time on there coincide with when your system has it's issue?" the information given by Monitor does indeed coincide with the last random reboot. (and thus the information regarding alarms that I see in...
  18. jawillo

    Random IP Office Reboot

    jml, true. all phones go blank (well, back to the logoff state, where the phone has an extension assigned to it... but, not a user anymore) and all i see in the system monitor is a trunk out of service alarm. also, under Service Alarms, there is always an occurrence of "The System was unable to...
  19. jawillo

    Random IP Office Reboot

    I do see alarms in my IPO system status, and yeah, it's the same one you mentioned "Trunk out of service"... I'm also pretty new to the system, so I've been having a hard time dealing with this. When it reboots (or whatever it does) all the phones go blank and both external/internal calls get...
  20. jawillo

    Random IP Office Reboot

    Hello, I am having this very strange problem with IP Office where it'll just randomly kick off all the users in one of my buildings... We have two buildings. Both have an IP Office 500 unit. This only happens at one building. We have a hot desking sort of setup (user extensions logon on top of...

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