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What I do is follow the RCC Troubleshooting Guide to make a backup dump of the RCC database. I install the RCC software on the new machine and configure the software. Then copy over the dump file and use MySQL to restore it on the new instance.

Here's what our call center manager said when I posed this question to him. "The Call Average Report shows “Presented Calls Answered” (incoming calls), average time to answer, and average time on call for any skillset you select. I select all skillsets to run this report, so it displays the...

beckman86, until recently I was fighting the same issue on a barebones XP box with 1 GB of RAM. The only difference is that we're running BCM400 4.0. I would suggest that you backup your database per the instructions, remove RCC, MySQL, and Java, apply the latest system updates (which may have...

Stacyjo5, just curious to know if your system B's inbound calls are flowing in through system A as well. I have 2 400's connected via VoIP trunks as well and we can't get the complete Caller ID info on system B. We only get number but not name.

On both BCMs the Send Name Display is already checked under Telephony Resources -> IP Trunk settings for my IP trunks. I tried entering our company name in Business Name under Global Settings -> Feature Settings but then users are unable to make calls out. I have to remove my entry in Business...

Are you referring to inbound or outbound calls. If inbound, I'm trying to figure out how to pass caller ID for the caller to our users on the second BCM. Currently, the users on BCM2 only get the digits of the caller but not the name. The users on BCM1, which is where all calls route through...

I forgot to include the link to Openfire. http://www.igniterealtime.org/index.jsp

I have installed the Openfire chat server on our internal network. Each client installs the Spark client for communication. It's all free, Windows based and utilizes the jabber protocol. I highly recommend it.

I'm running IIS6 with multiple web sites and different .Net versions on the same box. Just make sure you point the different .Net sites to different application pools. You'll see errors in the event log when the application pool tries to serve up the various .Net versions in the same pool.

Version 5.0.28 does not support NTP. 3Com added NTP functionality to the version 6 family that came out last fall.

In the past I have used a product called BackupPC (http://backuppc.sourceforge.net). It is a Linux based product, so if you know a little about Linux then this will be perfect. It uses a process of pooling common files, sort of like de-duplication. Instead of storing 60 copies of the same...