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  • Users: Intouch01
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  1. Intouch01

    Avaya IP Office transferring calls issue

    The voicemail button is being used for personal vm, so a separate button has been configured for group. They also wanted a button to set the hunt group to go to night service, I guess they could use the short codes but they like the light that shows if it's active or not. They were adamant they...
  2. Intouch01

    Avaya IP Office transferring calls issue

    I am fresh off the course and my boss was not available but thought I would try and answer the customers querie. I thought about the user button but they are using 1408's and all the buttons are in use for call forward, voicemail ect. Would you suggest phone manager lite as an alternative? TIA
  3. Intouch01

    Avaya IP Office transferring calls issue

    Hi, I have recently installed a R9 IPO system and the customer previously had an old Panasonic which would show if another extension was busy. The customer wants to know if there is any way the Avaya can do the same and show if another user is busy. I informed him that there was and sent a...
  4. Intouch01

    IP Office Capabilities

    Please could someone let me know if the following are possible on the IP Office; A customer requires the following; A call to comes in, it rings three times on an extension, then (if no answer) a message is played saying your call is important to us, then the extension and the mobile ring...
  5. Intouch01

    Upgrade to R9 with R8 CTI licences

    I have recently upgraded a site from 8.1 to R9. The system had CTI licences which were working fine with their Taxi dispatch software. Since the site has been upgraded from 8.1 to 9 the tapi driver has not been working. Has anyone else had this issue?
  6. Intouch01

    Avaya to Avaya VPN Router when voice networking??

    They only supply modem/routers
  7. Intouch01

    Call Park Issue

    P.s when they place someone on park at present it does not show that cp1, 2 or 3 is in use or not. Tia
  8. Intouch01

    Call Park Issue

    Hi, I am at a company where they have 4 different hunt groups. They want to use call park 1, 2 and 3 between the different huntgroups. I created a group with all users to put as the action data but then it does not show who is using cp1, 2 or 3. How do I get the system to show if a call...
  9. Intouch01

    Fax Issue!!!!

    Ok thanks, I'll give this a go. Do I just change to line to loop start to do this?
  10. Intouch01

    Fax Issue!!!!

    Thanks smokey the handset only took rj11 so the cat5 was placed on the phone system side. Their onsite electrician made the cable and I am sure that's what's caused this.
  11. Intouch01

    Fax Issue!!!!

    I have an RJ11 to RJ11 cable I purchased earlier and this one does not work at all. The cable we created is CAT5e to RJ11. If we purchase a standard CAT5e to RJ11 cable should this work or does it need to be a specific cable?
  12. Intouch01

    Fax Issue!!!!

    The cable used to go from the handset to the system is one we created ourselves. Is there any possibility that the voice could be travelling through the wires but preventing the ringing?
  13. Intouch01

    Fax Issue!!!!

    Yes plugged the handset directly into the BT socket and it rings when dialed
  14. Intouch01

    Fax Issue!!!!

    This is even stranger now the handset does not ring but if answered you can speak to each other. I thought this may be just the handset playing up but its strange that the fax won't receive a fax.
  15. Intouch01

    Fax Issue!!!!

    Extension 208 is idle and there is no DND or call forwarding
  16. Intouch01

    Fax Issue!!!!

    System status shows that it is attempting to alert the end party (208) but the analogue handset is not ringing and if we try this with the fax, this will not receive a fax.
  17. Intouch01

    Fax Issue!!!!

    I created a separate line group ID for the fax number and created an inbound call route for that line id, the destination is 208.
  18. Intouch01

    Fax Issue!!!!

    Now uploaded! urgh im so brain dead today!http://files.engineering.com/getfile.aspx?folder=a7f291fd-fca3-4ea9-a5ce-3cbd661279c8&file=Seashells_Aqua.cfg
  19. Intouch01

    Fax Issue!!!!

    Hi, I have been trying to resolve this issue which has friend my brain for most of the day. I am trying to get a fax to work on ext 208 - the fax number is 01621 744644 we can fax out but not receive faxes. When we attach an analogue phone to the extension it can dial out but not receive...
  20. Intouch01

    Ip office lines issue

    P.s I meant all inbound calls go to one extension when the analogue line is called. Inbound calls on the main number go to all phones

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