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TTT, I think that I shall. For this customer the call going to an AA is more important than the call hunting. Thanks for your assistance!!

Looking to install ACS R8 with Partner Messaging. To make things work the way customer would like, I'm hoping I can get hunt group calls to circle back around to an AA. My plan is to program the hunt group as described in thread688-1164280. Then, I'd like to have the last extension in the...

The maximum digit length is set to 3.

I am completely baffled. Today, we replaced the entire system, card-for-card, with refurbished modules and a processor that I programmed from scratch. The only thing remaining from the old system is the back planes and power supplies. The same problems still remain. The company we got the...

I oftentimes have confused customers change Selector Code 1 to something other than Direct Extension Transfer. If your curious receptionist got in there and messed with Selector Code 1 and/or 2 it could be prohibiting you from being able to transfer to an extension.

CarGoSki, This led me in the right direction. I actually found the old pic code under the Sub-Pattern tab. Once I deleted it, calls went through with no problem. Hopefully I didn't mess anything else up when I deleted:) All is well so far. Thanks for your help!!!

I replaced the VM with another refurbished one. The same issues remain. Changing the COS to 3 on the extensions getting the MB full message seems to have resolved that problem. Could I have corrupt programming on the Legend processor or a bad processor? I also wondered about a...

Customer has Legend R7 with T1 - NOT PRI. Switched from Qwest to regional provider a few months ago. Since then, customer reports that they have not been able to make international calls. While I was on-site today the telco did some monitoring and reported that when I dialed 9,0114977xxxxxxx...

We have a customer using several USBBLAST PRO+ USB Call Logging System from HelloDirect. They are quite happy with them and thought the price was very reasonable considering the available features.

Legend R6.1, 4-port 007MLM, with a mix of 408, 012, and 800 DID modules. Five incoming lines and four DID trunks. System has about 40 MLX extensions (3-digit). The problem: I call in on a DID & get the extension VM like I should. Call in on L806 which is answered by AA 2, enter the...

I believe you are correct. Customer has called at least twice, frantic, because VM is down. After several hours and I don't know how many reboots it has come back to life. I suspect this is just a symptom of a much larger issue. I want to make sure I do all the troubleshooting possible so...

Customer has Legend R6.1 with MLM007. There has been sporadic funkiness with the voicemail - ports locking up, won't work after reboot, etc. The problem now is that both during the day and with night service on callers pressing 0 never get to voicemail. Transfer to any other extension works...

We did as Westi suggested and found that the voltage did drop after hanging up. I did find out that the problem is only happening on the extension that has RCF to the cell. The other extension is using outcalling now instead of RCF. They also had a problem on Sat. night where line 2 appeared...

Partner ACS R6 (not sure of version) with Messaging R7 (newly installed). Customer has 2 extensions using RCF. One forwards to a cell, the other to a 5410 on an IP Office at a sister company. At least once a day, the customer reports that 2 of their lines lock up requiring them to reset the...

That's what I thought but was second guessing myself:) Thank you for the confirmation.

Can I use the Port Card from an old Partner Messaging R1 in a refurbished Partner Messaging R6? Customer currently has a R1 that is dying and we'd like to try to save them a $ by reusing the Port Card. I searched but didn't find anything this specific. Thanks in advance!

Your instructions worked perfectly. Both I and my customer thank you!

I did a search but didn't see anything specific to this. Legend R6.1 with MLM007. RCF works perfectly during the day. When Night Service is on and caller is instructed to press 121 for service, the call ends up at the operator not forwarded to extension 121's cell. The feature reference...

New customer with a small call center - less than 20 people. Management would like to be able to monitor any extension in the system. Our understanding is that all extensions to be monitored must be in a hunt group. The problem is that the call center employees log in and out of the call...

Calling group 771 is set up as circular. I think I will try reprogramming the calling group, and see what happens. Maybe the programming is corrupt????