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snowman50 (TechnicalUser)4 Aug 21 13:07 Have you tried to open manager in SCN mode. SCN discovery must be enabled in the Manager in order to find and load each SCN member configuration. Goto File ➤ Preferences. Select the Discovery tab. Check SCN Discovery. Click OK. This will show both...

Westi (Programmer)4 Aug 21 13:05 which system is the group native to? is the Advertise group checkmark in? The group is native to site 1. Advertise group is ticked - you can see the group on Manager on site 2, the issue is that on site 1 it doesn't detect users from site 2! Really strange one.

Hi, I have 2 x IP Office 500's with an SCN. It's been in and working for ages but today there are issues between the sites. Hunt Group 500 on site 1 should contain user 511 on site 2 and usually does, but on Manager for site 1 you now cannot see the users from site 2 when you try to add users...

I plugged a monitor into the server and logged in using Administrator / Administrator and manually restarted the csipo service through the commands. Then I was able to login on 7070 and choose new passwords so looks like problem solved [thumbsup2]

7071 gets the same issue. I'm thinking probably a total reinstall is probably on the cards 😩

No unfortunately not it won't let me log in using SSH, that also fails on the username/password

Thanks for your reply. It's the Administrator account that's not allowing me to log in unfortunately - both using the previous password from before it was upgraded or Administrator. When I try to log into the One X as Administrator it also doesn't let me log in. Although the One X is working...

Hi, I was doing a R9 to R11.0 application server upgrade in 2 steps. After the 1st step from 9.0 to 10.1 it now isn't allowing me to log on using the Administrator credentials I used to log in to upgrade it. I'm getting the message "Login failed. Incorrect user name or password. System...

That's great - that worked! Thanks [2thumbsup]

Hi, Our customer wants to block calls from anonymous numbers on a couple of their DDI's. I know I have done this previously on ISDN using a ! in the incoming CLI on the incoming call route to route them to a barred shortcode but this doesn't seem to work on SIP. Does anyone have any ideas on...

Hi, I'm hoping someone might be able to help with this! We have a customer with an IP500 R9.0 with IP DECT that was installed by one of our previous engineers who didn't make a note of the passwords! [thumbsdown] Is there any way of resetting the password through a telnet session? Thanks in...

Hi, I have a customer who is having some issues using Manager after their IT company made some changes on the network! They have notified us what they have disabled on the network but I'm not sure and can't find any documentation anywhere to give us any clues. The following has been disabled on...

Yes the One-X has a connection to both IP Offices. When you log onto One X from the 2nd site you can choose "Login to Phone" and in the drop down menu you can choose either IP Office.

Thanks for the reply John, our systems were on I think 9.1.4 but we've now upgraded to the latest 9.1 which is 9.1.12 and still having the same issue. Did you overcome your issues?

Hi, We are having issues with a customer who hotdesks over 2 sites and wants to use One X Portal. Both IPO500's and an Application server running One X are on the same LAN but the SCN between the 2 sites is on a separate MPLS on LAN2 on both IPO500's They have hotdesk users on Site 1 with the...

Hi, Our customer has been experiencing issues with their contact recorder where if they have 2 or more incoming calls within a few seconds of each other they all display the same incoming CLI so it's difficult for them to seach calls by CLI as a lot of them are wrong. It's an IP500 with...

We did have it working over a VPN but the customer's VPN client was causing very bad speech quality so they wanted to try it this way unfortunately until they get their VPN sorted properly!

Thanks a lot that's great, I've passed those ports onto the customer's IT company. I naively thought that as it's just connecting over SIP it would only need the SIP port forwarding. They haven't got One X Portal or anything like that.

Thanks, I have changed the domain to the internal IP of the IPO and it now registers OK. However when you dial out from it, you don't get any speech and it doesn't seem to even know when the other party has accepted the call. At least I'm further forward than I was before I suppose!

Hi, Thanks for your reply, the domain field is blank on the VOIP tab.