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Thanks Tommy. Good idea. Will try that

For station 23456, is there a way to find other sets that may have either bridged-appearances or call appearances of 23456 ?

On our IPOffice, using 9608 VoIP phones, each station is assigned 3 call appearance buttons ( a, b & c ) Buttons 1 & 2 are for 2-way calling. ( a & b ) Button 3 is for out calling only. (c) Is there a setting that lets you configure which line is automatically selecting for calling out when...

We have 5 stations: 22221, 22222, 22223, 22224, and 22225 Stations 22222, 22223, 22224 and 22225 each have two bridged non-ringing appearances of 22221 configured. None of the four stations can call out ( 9 + area code, or internal 5 digits) when selecting either of the two the...

Hi, We are using Genesis for CDR. It works very well for voip extensions however it is not receiving the logging from IP Office for the fax lines. Any idea if it is possible to turn on logging for analog/fax lines for CDR ?

It Worked!!!! I tried 8 seconds timeout and 2$KEY and it worked. I was able to pare the timeout down to 3 seconds but may increase it if needed. Thanks everyone for your help and suggestions. Very much appreciated ! Have a great day : )

Qzwsa, Do I need to ad the quotation marks, "2$KEY" , in the Specific entry? Does upper or lower case matter? smowman50 and budbyrd, Thanks. I'll try with an 8 second timeout budbyrd,I have the start point point to a menu. In that menu I have digit 2 point to another menu (new menu) In that...

Hi. I need some help with our Main Auto Attendant to Transfer to Extensions. Our extensions are 5 digit starting with 2 The AA is built like this: Start Point ponts to Menu. Timeout 5 seconds Digit 2 points to a new Menu------------>...

Hi, We have a Remote Access Extension set up and using a 'local' D.I.D. number. We have a remote site which would be a long distance call for person's calling from their homes or personal cell phones. I am wondering if I can add ANOTHER Remote Access Extension using a different extension...

I have never before ad to edit the 46xxsettings.txt file. Are these the right steps? Presently, our 46xxsettings.txt file shows: PHNEMERGNUM as not activated and the number to be dialed is 9911. ENABLE_SHOW_EMERG_SK shows '1' ENABLE_SHOW_EMERG_SK_UNREG shows '1' I want to edit...

Excellent! Thanks everyone for your help.

So in the case of H.323 will this work ? .... since they're not 9608SIP ? "For IDLEFEATURES or DIALFEATURES, if the system parameter PHNEMERGNUM is administered "..... administered in 46xxsettings.txt ?

Our Avaya Aura is 6.3 and the majority of our phones are 9608D01A using H.323 signalling... Will PHNEMERGNUM work with H.323 ?

Thanks Kyle555 So if we define the PHNEMERGNUM as station 55555 and assign PHNEMERGNUM to a soft key, all the telephones here on site will display EMERGENCY on one of their soft-buttons...... and when the button is depressed it will automatically call staion 55555 ? In this application...

Doesn't PHNEMERGENUM define the EMERGENCY number or numbers that trigger an alarm when someone calls one of the numbers? I've read the 9600 Admin/Install docs and maybe I'm just misunderstanding PHNEMERGENUM ??? Is that not associated with crisis-alert?

Thanks all for your good tips.... We considered Crisis-alert but that doesn't actually do what we need. Crisis-alert sounds an alarm when someone dials one of the defined emergency numbers and it identifies the station that dialled the emergency number. What we need is a preprogrammed...

Thank-you ZeroZeroOne for your assistance with this. I looked up those codes: 26 = Directory 13 = Next 16 = Make call What is 1000 ? Is that the station number? How does that sequence dial a station, for example, station 55555 which is the Emergency Department's station number?

Hi, We are running Avaya Aura 6.3. I would like to add an Emergency Soft Button to our 9608IP phones. Can anyone point me in the right direction here, how to configure the soft buttons?

Thanks, ddickenson, No resolution yet. I was wondering where and how to add the voicemail DN. So if the DN is 44444 .... then this: exten => 1234,1,VoicemailMain(@44444) ??? Does it require the @ symbol in front of the 44444 ?

I removed the comma, as you said to, in voicemail.conf voicemail.conf [Default} 47956 => 45678,Rm4104 and here's the debug output: [Sep 12 09:59:38] NOTICE[17704][C-000001ba]: chan_sip.c:25791 handle_request_invite: Call from 'avaya' (X.X.X.X:13421) to extension '44444' rejected because...