AvayaCiscoAdmin
Technical User
Hi. I need some help with our Main Auto Attendant to Transfer to Extensions.
Our extensions are 5 digit starting with 2
The AA is built like this:
Start Point ponts to Menu.
Timeout 5 seconds
Digit 2 points to a new Menu------------>
New Menu
Timeout 1 second-------------->Transfers to Station 20001 (Specific entry 20001)
Touch Tones entry ???? -------> Transfers to Transfer 2???? (Specific entry. $KEY )
When I call the main Number, it is answered by the AA within 1 second.
The Greeting plays and it says "If you know the extension of the person you are calling you can enter it at any time"
If I press 2, the call Transfers to 20001. That is working properly.
However, if instead of pressing 2 I dial 20002, the call still Transfers to 20001
What am I doing wrong?
If possible I would like to keep the ability to dial-by-extension under the the digit 2 despit all extensions starting with 2.
Thanks for your help.
Our extensions are 5 digit starting with 2
The AA is built like this:
Start Point ponts to Menu.
Timeout 5 seconds
Digit 2 points to a new Menu------------>
New Menu
Timeout 1 second-------------->Transfers to Station 20001 (Specific entry 20001)
Touch Tones entry ???? -------> Transfers to Transfer 2???? (Specific entry. $KEY )
When I call the main Number, it is answered by the AA within 1 second.
The Greeting plays and it says "If you know the extension of the person you are calling you can enter it at any time"
If I press 2, the call Transfers to 20001. That is working properly.
However, if instead of pressing 2 I dial 20002, the call still Transfers to 20001
What am I doing wrong?
If possible I would like to keep the ability to dial-by-extension under the the digit 2 despit all extensions starting with 2.
Thanks for your help.