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3300 MxeIII Hotel is using Multi-device suite SIP phones for Guest rooms. Each room has 2 phones, Bedside and bathroom. The Bedside phone does not ring when calling the Room Pilot number. Active feature on the Bedside phone is "Make Busy". What would cause the make busy and how to I...

Site has EX controller Micollab and MBG in DMZ. Micollab mobile SIP softphones work calling out the PRI but Minet phones get No audio. Minet phones can dial internally to voicemail and extensions, and also other teleworker phones. I'm thinking it has something to do with the EX controller PRI...

Thanks for the Suggestions. I ended up installing on vmware with the free License. I did find out that Hardware is no longer being qualified with MSL. So will be using VMware deployments from now on.

Has anyone successfully installed MSL on to Dell R540 with PERC H750 Raid controller? We ordered new servers from Dell that shipped with new RAID controllers that are not on the Mitel compatibility list. Tired using RAID5, RAID1, RAID0. During the MSL install the server boots to the DVD and...

Is it possible to disable ICMP on the MBG server so that the server does not respond to pings from the internet?

Has anyone used Record a call on a ACD Supervisor that is doing Silent monitor of an Agent. This is for a 3300Mxe MIVB r9.1. I can start a record a call from the agent phone but can not start it from the Supervisors phone. Confirmed that Supervisor can record a call his own calls. only seems...

Created Name Tag HGs for Day and nite Auto attendants. HGs are Reroute always to voicemail. Using Nite service to reroute reception phone manually. Everything works as it should except when a caller users the dial by name or dials an extension in the system, the call does not follow the...

there are no endpoints in the Gateway sets form but I have 8 FXS ports on the EX controller.

i tried that and it said no endpoints available. In the EX controller GUI I can see the FXS ports and they all say Idle. Am I suppose to freate another profile for the FXS ports?

Has anyone configured analog sets on the EX controller MVB 9.0

Yup they just are working on the problem now. New release 9.0SP2 due out end of the month that resolves the issue

yes I have 1 internal CIM and 2 quad CIM. I have done the upgradebootromm all command. I tried changing the controller swapping ASUs. I have a total of 11 ASUII programmed.

Upgraded MXEIII controller to latest release 9.0. Noticed that AMB only has 2 available ports and when I plug in 10 ASUIIs CIM1 on the mainboard goes off line. Trouble shot all the hardware and all each component works as it should until I plug in the 10th ASU. Has anyone run into this? this...

So by Carrier do you mean my telco provider to the PBX or Carrier of the Mobile phones? Is it possible to see the codec negotiation in the ISDN messages during a cal setup?

Type II PRI from Telco smart jack. Telco NOC mentioned the same thing about the CODEC mismatch. Is there a way to force a particular codec on the PRI?

Has any one experienced issues with inbound calls from Cellular networks to an 3300Mxe MCD 8.1 Controller with PRI? Users have reported Intermittent no audio on inbound calls from people on cell phones. An inbound call is made to a DID on the system, the Mitel user answers the call but no audio...

Property is implementing Voalte Nursecall system and want to connect via SIP trunking from the Voalte to NECsv9500. Do we need an SIP-MG? SIP-MG seems to be used for connecting to telco rather than another PBX. Any recommendations would be appreciated.

Got new Windows 10 Laptop. when trying to Copy user info from one phone to another, discovered that the Paste function does not appear when I right click the phone I want to copy info to. Has anyone experienced this before?

Why would I not have 3 digit dialing? I added 1xx to my ARS digit dial and seems to work. But customer just reported 13x extensions not working.

Has anyone experienced a problem with vtech MWI on a 3300ICP with ASUII and AX controllers using ONS24 port cards. Customer has a mix of teledex phones that they are switching out to Vtech. The teledex phones work fine but the vtech light is very dim. There is a strap in the phone to make it...